What are the responsibilities and job description for the LEAD DISPATCHER position at Mac Vik Plumbing?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
LEAD DISPATCHER
DESIRED SKILLS:
DESIRED SKILLS:
- ALWAYS be Professional and establish Customer rapport, encouraging repeat business.
- Telecommunication / Social Skills
- Having “Empathy” and “Sympathy” but knowing the difference.
- Multi – Tasking
- CONTROLING SCHEDULE BOARD!
- Excellent (“Trusting”) communications with Service Technicians.
- Always assisting and Support Service Technicians!
- Excellent communication with CSR Team.
- Support your Call Center TEAM when necessary.
- Manage the whereabouts of ALL Service Trucks in the daily field at ALL times.
- Keep a close eye on the Daily Scheduler – AT ALL TIMES !!
- Scheduled Appointments: Check each for corrections and/or missed information!
- Scheduled Appointments: Classify correctly info into Service Titan.
- Evaluate Customer scheduled appts: CONFIRM and match correct Technician to correct Call.
- Relay accurate information to Technicians, ensuring proficient, quality Customer experience.
- Direct communication with Customers:
- Update Customers throughout the day on the Technician’s progress
- Closing out Service Technicians in the system.
- Respond to Customer requests, resolving issues and promoting the brand.
- 5-Star Review – Immediately following close-out of job.
- Adhere to the company’s plan for resolving Customer complaints quickly and favorably.
- Assist/Support Service Technicians, CSR Team, Management, Accounting and Owner.
- Complete Dispatch Metrics daily/weekly
- Always Giving Customers 5-Star Service & Care!
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
Required: 3-years plus Dispatching experience.
- SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health, Dental, 401K
and much, much more...
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health, Dental, 401K
and much, much more...