Call Center Specialist

Job Summary
We are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will be proficient in handling inquiries, resolving issues, and ensuring a positive experience for all callers. Multilingual abilities are a plus, as we strive to serve a diverse clientele.

Duties

• Answer incoming calls promptly and professionally, providing excellent customer service.
• Utilize effective communication skills to assist customers with inquiries and concerns.
• Maintain accurate records of customer interactions through data entry and computer systems.
• Apply medical terminology knowledge to assist clients in healthcare-related inquiries.
• Demonstrate strong phone etiquette while managing multiple calls efficiently.
• Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
• Collaborate with team members to improve processes and enhance customer satisfaction.
• Stay updated on company policies, procedures, and product offerings to provide accurate information.

Experience

• Previous experience in a call center or customer service role is preferred.
• Familiarity with medical office environments and medical terminology is advantageous.
• Bilingual or multilingual skills are highly desirable to effectively communicate with diverse customers.
• Strong computer skills, including proficiency in data entry and using call center software.
• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Ability to analyze situations quickly and make sound decisions based on customer needs. Join our dynamic team as a Call Center Representative where your skills will make a difference in the lives of our customers!

Job Type: Contract

Pay: $22.38 - $23.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $22 - $23