What are the responsibilities and job description for the Accounts Receivable Specialist position at MAC Incorporated?
Position: Recovery Representative - Accounts Receivable
Location: Rochester, NY – Hybrid (WFH Monday, Friday)
Hours: 11am-8pm EST (see note about training below)
Pay Rate: $20-25/hr.
Job Summary:
General Purpose: Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company. Educates clients, branches and/or product areas on the resolution process and addresses billing disputes.
· Develops and maintains knowledge of the company’s products and their corresponding systems to accurately make revenue decisions for the company.
· Fields and resolves billing and service concerns from clients and external partners.
· Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the company, while focusing efforts on revenue and client retention.
· Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
· Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
· Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
· Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
· Adheres to department policies/procedures.
· Participates in ongoing training to enhance knowledge and skills.
· Contributes to the positive growth of the team’s workplace culture and performance.
Qualifications/Requirements:
· High School diploma and a
· Minimum of 3 years’ experience in customer service, finance, accounting, or payroll required.
· Consideration may be given to a candidate with a degree in lieu of experience.
· Strong organization, communication, and decision-making skills required.
· Microsoft Word, Excel, and Access knowledge is preferre
Training is 8am-5pm EST Monday-Friday for 2-4 weeks. Shift will transition to 11am-8pm EST Monday-Friday post-training, but candidates should have flexibility to move to 10am-7pm EST, 9am-6pm EST or 8am-5pm EST shift in the future based on business needs. This is a hybrid role - working in-office Tuesday-Thursday, and working from home on Mondays and Fridays. Once candidate move to 11am-8pm EST shift, they have ability to go home on lunch and work from home to close out their shift on days they are in the office.*
Job Type: Contract
Pay: $23.15 - $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $20 - $25
