What are the responsibilities and job description for the Onsite AV Service Technician-Nashville position at M3 Technology Group?
Position Overview: The Onsite Audio Visual Service Technician is responsible for service calls, end user support, and preventative maintenance for our customers. He/she will troubleshoot, repair, and meet customers needs and expectations to support existing systems.
M3s Core Values:
•Teamwork
•Excellence
•Alignment
•Making a difference
M3’s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.
Primary Essential Job Duties:
- Answer and resolve service calls to the satisfaction of the customer
- Keeping all company equipment in good shape.
- Test and troubleshoot installed systems for defects.
- Train customers on currently installed projects.
- Maintain equipment in organized manner
- Perform system software and firmware updates as needed
- Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
- Maintain information including but not limited to documentation, invoices, service summaries, job hours
- Monitor and maintain records of trouble tickets that are reported by customer.
- Provide daily client staff support 9hrs/day (45 hours max/week), 5 days/week, 52 weeks/year
- Deliver Rapid Response Time (<30 minutes for on-site location, typically under 5 minutes depending on the number of spaces and size of the building)
- Interact with customers and IT/AV personnel in customer-oriented, professional manner.
- Communicate effectively with salesmen and operations to maximize efficiency and profit.
- Maintain organization with connectors, cable and hardware in spaces designated by the client.
- Regular and predictable attendance as scheduled
- Work cooperatively with others.
This is not meant to be an exhaustive list. There will be other duties as assigned.
Qualifications:
Required Skills and Abilities:
- Excellent communication skills, both verbal and written
- Basic understanding of data network devices/networking
- High level of computer skills
- Ability to work without direction
- Talent to take initiative
- Travel not to expected to exceed 5%
- Critical thinking with the forethought of the job
- Regular and predictable attendance
Education and Experience
- Valid drivers license with appropriate driving record
Physical Requirements:
- Ability to sit for long periods of time
- Ability to work on a computer for long periods of time
- Ability to use hand and power tools in a safe and efficient manner
- Ability to bend, squat and kneel
- Ability to lift up to 50 lbs
- Ability to climb ladders
- Ability to pass drug screen and background check