What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at M-PAK, Inc.?
Job Title: Inside Sales / Customer Service Representative
Position Overview
We are seeking a motivated and customer-focused Inside Sales / Customer Service Representative to join our team. This role is responsible for managing customer relationships, processing orders, generating sales opportunities, and ensuring a high level of customer satisfaction. The ideal candidate is detail-oriented, responsive, and comfortable balancing sales and service responsibilities.
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Key Responsibilities
Sales Support & Growth
· Develop and maintain relationships with new and existing customers
· Identify sales opportunities and upsell products or services
· Prepare and follow up on quotes and proposals
· Meet or exceed assigned sales targets
· Collaborate with outside sales reps and internal teams
Customer Service
· Serve as the primary point of contact for customer inquiries
· Provide product information, pricing, and order status updates
· Resolve customer issues in a timely and professional manner
· Ensure a positive customer experience at every touchpoint
Order Management
· Process orders accurately and efficiently
· Coordinate with operations, shipping, and production teams
· Track orders and proactively communicate delays or issues
Administrative Duties
· Maintain accurate customer records in CRM/ERP systems
· Generate reports on sales activity and customer trends
· Assist with account management and documentation
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Qualifications
· 2 years of inside sales, customer service, or related experience
· Strong communication and interpersonal skills
· Ability to multitask and manage competing priorities
· Detail-oriented with strong organizational skills
· Proficiency in Microsoft Office and CRM/ERP systems
· Problem-solving mindset and customer-first attitude
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Preferred Qualifications
· Experience in B2B sales or manufacturing/distribution environments
· Familiarity with order processing systems
· Proven track record of meeting sales goals
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Key Competencies
· Customer-focused
· Results-driven
· Team-oriented
· Strong follow-up and accountability
· Adaptable and proactive
Work Location: In person