What are the responsibilities and job description for the Medical Administrative Office Support position at M&M Medical Supply?
Job Summary
We are seeking a friendly, reliable, and detail-oriented Customer Service / Retail Associate to join our team. In this role, you will assist customers in-store and over the phone, process medical equipment orders through our software system, and ensure a seamless experience from intake to fulfillment. This position is ideal for someone who enjoys helping people and thrives in a collaborative, fast-paced environment.
Key Responsibilities
- Greet and assist customers in our retail showroom with product selection and inquiries.
- Answer phones, respond to emails, and provide excellent customer support.
- Enter and manage patient orders, prescriptions, and documentation.
- Verify insurance information and coordinate with billing and clinical staff.
- Maintain organized inventory and product displays in the retail area.
- Process payments, collect upgrade fees, and handle daily cash/credit transactions.
- Collaborate with other departments to ensure timely delivery and customer satisfaction.
- Maintain a professional, clean, and welcoming retail environment.
Qualifications
- Previous experience in customer service, retail, or healthcare setting preferred.
- Experience with DME or medical supply operations is a plus (training provided).
- Strong computer skills; familiarity with EMR systems is helpful.
- Excellent communication, organization, and problem-solving skills.
- Compassionate and professional demeanor with a customer-first attitude.
- Ability to multitask and adapt to changing priorities.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Professional development assistance
Work Location: In person
Salary : $22 - $24