What are the responsibilities and job description for the New Home Consultant position at M/I Homes?
M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.
Key Responsibilities:
- Convert visiting customers to new home communities into future homeowners
- Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
- Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
- Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
- Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
- Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
- Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
- Maintain M/I Homes' brand image by monitoring community appearance and home maintenance
- Associate’s degree preferred but not required. Equivalent training in sales and marketing
- Minimum 2 years of new home sales relevant experience in the housing market with a demonstrated track record of success both in sales volume and customer satisfaction
- Goal-oriented with ability to balance individual and collaborative team work
- Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented
- Strong communication including active listening, observation, negotiation, selling and organizational skills
- Proficiency in computer skills and willingness to adapt to new technology
Work Conditions:
- Weekend work required
- Comfortable working outdoors in varying weather conditions
- Must have a personal cell phone for business use and a valid driver’s license
- Ability to demonstrate homes with multiple levels and varying stages of development
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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