Office Manager

The Office Manager serves as the primary coordinator of facilities service providers, administrator of workplace systems, and a visible culture carrier for the office. The Office Manager ensures the office functions seamlessly, supports internal staff and guests, and partners closely with Business Operations, Executive Assistants, Corporate Events, Employee Resource Groups, and Human Resources to strengthen both front- and back-of-house operations.

Responsibilities

Office Operations & Experience

• Ensure daily readiness, functionality, and presentation of a Class AA office environment
• Coordinate facilities maintenance and service providers; validate quality and completion of work
• Maintain comfort, cleanliness, safety, and overall office standards
• Serve as the primary point of contact for office-related needs and issues
• Collect and respond to employee experience feedback
• Monitor office-related spend and validate vendor invoices for accuracy
  
  

Front Desk & Guest Experience

• Support front desk operations, including:
• Guest registration and reception
• Phone coverage
• Visitor coordination
• Partner with Front Desk staff (if applicable) to maintain brand-level hospitality standards
• Support new employee onboarding logistics and workspace readiness
• Provide occasional executive assistant coverage as needed
  

Systems Administration

• Administer workplace and operational systems (access control, seating tools, ticketing/work order systems, etc.)
• Support vendor intake or vendor management system updates in partnership with Business Operations
• Maintain accuracy of office-related data and documentation
• Update business unit vendors and staff contact information within continuity plans
  
  

Culture & Brand Stewardship

• Act as a visible, trusted presence in the office
• Serve as a cultural bridge between offices
• Support internal events and engagement initiatives
• Reinforce company standards, professionalism, and hospitality
  
  

Administrative & Cross-Functional Support

• Provide administrative support for office and operational initiatives
• Partner closely with:
• Business Operations
• Executive Assistants
• Corporate Events
• Employee Resource Groups
• Identify opportunities to improve processes and contribute beyond core responsibilities
  

Ownership & Accountability

• Accountable for office-level operating standards and daily readiness
• Responsible for tracking and managing office-related expenses within approved budgets
• Empowered to make day-to-day operational decisions to maintain workplace quality
• Escalate risk, safety, or service-level concerns appropriately
  
  

What Success Looks Like

• The office runs smoothly and professionally every day
• Employees and guests experience a welcoming, well-managed environment
• Vendors are coordinated effectively and services meet expectations
• Workplace systems are accurate and reliable
• Cross-functional partners experience strong support and follow-through
• The role demonstrates initiative, ownership, and a growth mindset
  
  

Personal Attributes

• Frontline presence with a service-oriented mindset
• Detail-oriented and operationally disciplined
• Enthusiastic about learning the business and contributing beyond core duties
• Proactive, adaptable, and collaborative
• Strong sense of accountability and ownership
  
  

Qualifications: 

• 3–7 years of experience in office management, workplace operations, hospitality, or a similar environment
• Experience in a professional services, financial services, or corporate office setting preferred
• Strong organizational, communication, and coordination skills
• Comfortable using operational and workplace systems
  
  

Job Conditions & Environment

• This position is based on-site at our offices in Uptown at the Quad in Dallas, TX with the flexibility to work one day per week remotely
• Normal office environment/desk assignment
• Travel approximately 5% of the time
• Extensive use of PC’s, computer terminal, display, keyboard, and mouse
• Extensive work with documents, spreadsheets, and other written documents
  
  

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

M Financial is proud to be an equal opportunity workplace.