What are the responsibilities and job description for the To Go (44594) position at M CROWD RESTAURANT GROUP?
Summary of To Go Position:
The To Go position will provide friendly, attentive service to guests placing takeout orders. This role ensures that orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless experience for every guest.
Licensing Requirements:
- Valid Food Handlers Certification
- Valid Alcohol Service Certification
Duties & Responsibilities:
- Welcome and greet guests, ensuring they feel comfortable and receive attentive, personalized service
- Inform guests of specials and menu changes
- Answer phone calls following hospitality standards
- Make guest focused recommendations you genuinely feel your guests will enjoy
- Answer questions about our food, beverages and other restaurant functions and services
- Manage all third party delivery and to go order operations, ensuring accuracy, timely fulfillment, and exceptional guest service
- Take food and beverage orders from guests, enter orders in our point of sale system which relays orders to the kitchen and bar
- Package/deliver food and beverages from kitchen and bar to guests in a timely matter
- Ensure that to go orders are packaged according to standards including all condiments and utensils
- Assist guests by delivering orders to their vehicle when needed
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas
- Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, accept payment, process credit card charges or make change (if applicable)
- Thank guests for their visit and invite them to return
- Be available to fill in as needed to ensure the smooth and efficient operation of the to go section of the restaurant as directed by the restaurant manager or director
- Must be a team player and be able to work in fast paced environment
Knowledge, Skills, & Abilities:
- Strong customer service and hospitality skills
- Ability to accurately take and prepare to go orders
- Knowledge of menu items, ingredients, and packaging standards
- Attention to detail and commitment to food quality and presentation
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in basic math, with the ability to accurately handle cash, credit card, and other payment transactions while operating a point of sale (POS) system.
Qualifications:
- Must be 18 years of age or older
- Minimum one year experience as a server or host/hostess
- Must possess strong customer service and interpersonal skills
- Basic knowledge of dining room operations and service procedures
- Must be authorized to work in the U.S.
Work Environment / Physical Demands:
Expected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.
- Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
- Must be able to stand and walk for extended periods throughout the duration of the shift
- Must be able to reach, bend, stoop, and lift and carry up to 40 lbs. or more
- Exposure to varying temperatures, hot (kitchen) and cold (walk-ins)
What We Offer:
- We interview on the Spot
- Flexible Schedules, Full time or Part time
- Competitive Pay & Annual Reviews with Merit Increase Potential
- Tuition Assistance
- Paid Vacation
- Health Insurance
- Free Company provided Shirts or Chef Coats
- Paid Training
- Free Employee Meal during work
- Generous Dining Discounts at Company Owned Restaurants
- Annual Employee Appreciation Event
- Career Development
- Fast track career path opportunities into Management
- Fun place to work with exceptional & diverse Team Members
- An amazing company culture of Familia and Respect
- Discounts on items like Theme Parks, Movie Theaters, Live Shows, etc.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.