What are the responsibilities and job description for the Customer Care Representative position at M AND E CONSULTANT INC?
About the RoleWe are seeking a friendly, detail-oriented, and professional Customer Care Representative to join our team. The ideal candidate will be responsible for delivering excellent customer service, resolving customer inquiries, and ensuring a positive experience with our company.Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media in a timely and courteous mannerProvide accurate information about products, services, and policiesResolve customer complaints, issues, and escalations efficientlyDocument all customer interactions in the CRM systemFollow communication procedures, guidelines, and best practicesIdentify customer needs and recommend solutionsWork closely with other departments to ensure smooth service deliveryMaintain a positive, empathetic, and professional attitude at all timesRequirementsHigh school diploma or equivalent; Associate/Bachelor’s degree is a plusPrevious experience in customer service or call center preferredStrong communication and interpersonal skillsAbility to multitask, prioritize, and manage time effectivelyProficient computer skills and familiarity with CRM toolsProblem-solving mindset and attention to detailAbility to work under pressure and handle difficult conversations
Salary : $57,000 - $69,000