Credit & Collections Manager

Why Lytx

The Credit and Collections Manager will oversee a team that is responsible for the following functions: daily collections activity, collection system maintenance, internal reporting and management of change in account status within the systems. The ideal candidate will be a self-starter with extensive knowledge in credit and collections activities and reporting, be adaptive to a continuously evolving work environment and be a collaborative and customer focused leader.

You’ll Get To

• Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives.
• Research and respond to customer questions regarding invoices, credits, payments or other issues.
• Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency.
• Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts.
• Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience.
• Identify and communicate effectively with senior management on collection exposures and issues.
• Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete.
• Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc.
• Identify and drive process improvements across the collection’s workflow.
• Build and lead a high performing team.
• Other duties as assigned.
  
  

What You’ll Need

• Minimum of 5-7 years of credit and collection experience.
• Minimum of 3-5 years leading a credit & collections team, preferred.
• Experience driving a team towards a set of targets and milestones; communicating goals, monitor and provide feedback to ensure goals are met and team is developing.
• Proficiency in MS Office Suite required; proficiency in NetSuite ERP preferable.
• Strong written and verbal communication skills. BA/BS in Accounting or Finance preferred.
  
  

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs
  
  

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$109,500.00 - $138,500.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com.  Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.