Part Time - Front Desk/Member Services Associate

Failure to answer all required questions and/or prescreening will disqualify candidacy.

WE ARE CURRENTLY PRIORITIZING HIRING FOR WEEKDAY OPENING AND MIDDLE SHIFTS (5AM-10AM, 10AM-4PM); schedule will be 2-4 shifts per week. While less of an urgent need, we are still hiring for all other shifts throughout the week/weekends.

POSITION OVERVIEW

As part of the Member Services team, our Member Service Associates play an integral role in providing customer service to our members and guests, and in so doing, contribute to the overall success of the club and the company. The Member Services team lifts up our members and guests by providing a smiling, friendly face when they walk in the door, a helpful hand when they need assistance and have questions, and a warm voice to those who call on the phone. In addition, the team handles a myriad of administrative tasks that enable the club to operate efficiently and hit its financial performance goals.

The job of our Member Services Associate is to ensure that our members and all guests receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Under supervision of the Member Services Manager and the entire management team, you will be responsible for implementing day-to-day operational processes, resolving membership account questions/issues, assisting guests with scheduling and booking requests, serving as a source of information related to the club and its services, and upholding company standards. You will help maintain a clean, fun and friendly environment and will also help to create ideas for generating revenue by immersing yourself within the community, all the while providing great customer service.

The ideal candidate is a dynamic, high-energy professional with a sharp customer service mindset and ability to handle challenges with a positive mindset and creative problem-solving techniques. If you love people, have a zeal for customer service, thrive on multi-tasking and want to work in a fun, high paced environment, we want to hear from you! When applying, please make sure to tell us your availability.

KEY RESPONSIBILITIES

• Provide legendary customer service to our community through timely and professional administrative communications and enhance our members’ sense of belonging by creating an exceptional in-club experience;
• Oversee entire facility and floor management while on shift and when utilizing the club as a customer, helping to maintain functioning fitness and general facility equipment, and ensure safety, cleanliness and good working order;
• Work in partnership with the other members of the Lynx team and contribute to the efficient running of the day-to-day operations of the department and club (organizational/administrative work for management team)

WORK SCHEDULE

Work hours will correspond to the needs of the club and will be determined on an ongoing basis. Our current operating hours are as follows, with front desk shifts listed below:

Monday- Friday 5:30am-9:30pm

• Shift 1 5:00am-10:00am (as needed)
• Shift 2 10:00am-4:00pm
• Shift 3 4:00pm-10:00pm

Saturday-Sunday 7:00am-7:00pm

• Shift 1 6:30am-1:00pm (as needed)
• Shift 2 1:00pm-7:30pm (as needed)

*Note that this is subject to change and may shift slightly depending on the operational hours and needs of the club, the staff, and the members.

*Availability for summer/winter break availability, weekends and holidays is required

EXPERIENCE, KNOWLEDGE, & EDUCATION

• CPR/AED Certification
• GED or high school level diploma required, Bachelor’s Degree a plus
• Experience in fitness industry a plus
• Addressing operational concerns and issues, monitoring overall customer satisfaction
• Strong interpersonal skills, including the ability to manage conflict when necessary
• Excellent verbal and written communication skills
• Ability to conduct research for special projects, respond timely inquiries, and present written/ oral findings
• Ability to work with details and time-sensitive issues in professional manner,
• Good decision-making skills and response to high-pressure situations
• Excellent time management and organizational skills, including the ability to prioritize
• Detail-oriented, self-motivated, and resourceful in fast-pace environment
• Proficient in Microsoft Office and GSuite, fitness-related software programs, and POS systems
• Passion for fitness/wellness and interest in understanding the facility operations

COMPENSATION & BENEFITS

• $15 /hour with bonus/commission potential
• Free club membership (after one month of employment averaging two shifts per week)
• Discounts on services and products
• A fun and supportive work environment

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Do you hold a current CPR/AED certification? Please note: this is a requirement for this position.
• We are prioritizing hiring for our opening (5am-10am) and middle shifts (10am-4pm) during the week. Are you available for either or both of these shifts? Please elaborate if helpful.

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $15