What are the responsibilities and job description for the Member Services Associate - Part Time position at Mass Bay Credit Union?
Job purpose
Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.
Duties and responsibilities
Member Service Experience
- Deliver an exceptional member experience every time by:
- Greeting members as they enter the branch.
- Carefully listen during every member interaction.
- Communicating efficiently, showing patience and thorough attentiveness.
- Uncovering member's financial needs through meaningful discussion and exploration.
- Making educated product and service recommendations based on professional knowledge.
- Following up to ensure satisfaction.
Operational Proficiency
- Able to quickly learn and adhere to all policies and procedures related to branch operations to include, but not be limited to, check cashing, deposit taking, cash drawer settlement, online banking navigation, debit card issuance, cancellation and dispute commencement, branch opening and closing, audit requirements, BSA compliance requirements, vault and ATM/ITM administration, and other such functions.
- Processing teller transactions, updating member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks.
- Opens new checking and savings accounts, branch lobby direction, provide members with share, loan and account information.
Salary : $23 - $28