What are the responsibilities and job description for the Service Advisor position at Lynn Layton Ford, Inc?
The responsibilities of a Service Advisor for Mobile Service Van and managing our Pick-up and Delivery Program - include greeting customers, listening to their needs, and scheduling appointment for Mobile Service Van and setting up and managing the pick-up and delivery of our customer vehicles.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
- Competitive Pay
- Monday through Friday work week
- Health Insurance
- PTO & Sick Leave
- 401(K)
Service Advisor Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Managing the drivers for Pick-up and Delivery
- Setting appointments for Mobile Van and follow through on all the Mobile Van appointments
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Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Service Advisor Requirements:
- Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.