What are the responsibilities and job description for the Service Advisor position at trigreen equipment?
Cullman, AL
TriGreen Equipment is seeking a detail-oriented and customer-focused Service Advisor to support the daily operations of our Service Department. This role is ideal for someone with strong organizational and administrative skills who enjoys working in a fast-paced environment within the agricultural, lawn care, or equipment service industry.
As a Service Advisor, you will be responsible for maintaining accurate service records, managing work order processes, and handling warranty claims, all while providing excellent support to our customers and technicians.
Primary Objective:
The Service Advisor ensures timely and accurate processing of work orders, warranty claims, and service records while supporting the overall efficiency and profitability of the Service Department. This role plays a key part in ensuring customer satisfaction through organized communication and reliable service processes.
Key Responsibilities:
Represent TriGreen Equipment professionally at all times through proper appearance, behavior, and communication, in line with company policies.
Open and manage work orders under the direction of the Service Manager or Shop Foreman, ensuring all details are tracked until closed and invoiced.
Process warranty and product improvement claims, including calculating charges, submitting paperwork, and performing follow-ups to ensure maximum reimbursement.
Maintain an up-to-date service library, including bulletins, manuals, videos, and other reference materials.
Organize and manage service department records and filings efficiently.
Update customer profiles using data collected from work orders such as equipment hours and maintenance history.
Maintain inventory of service accessories and shop supplies; prepare purchase requests for managerial approval.
Collect payments from customers prior to releasing serviced equipment.
Support technicians in locating parts and supplies during the service process.
Perform additional duties as assigned by the Service Manager or other supervisors.
Education, Skills & Experience Requirements:
High School Diploma or GED required.
Thorough knowledge of service department operations and accounting procedures.
Familiarity with office administration practices and filing systems.
General understanding of mechanical and technical terminology related to equipment service.
Strong computer skills, including experience with service software, Microsoft Office, and database entry.
Ability to work flexible shifts, including weekends and holidays as needed.
Excellent communication skills and ability to work collaboratively in a team-oriented environment.
Strong attention to detail, with the ability to manage multiple tasks and deadlines.
Must be physically capable of lifting at least 75 pounds and performing physical tasks including bending, squatting, standing, and prolonged sitting.
Why Join TriGreen Equipment?
At TriGreen Equipment, we are committed to delivering top-tier service and building long-term relationships with our customers. As a Service Advisor, you’ll be part of a supportive, team-oriented workplace where your contributions make a real impact.
We offer:
Competitive compensation
Career development opportunities
A positive and collaborative work environment
Comprehensive benefits including health, dental, vision, and 401(k)
Apply Today!
If you’re organized, customer-focused, and ready to grow your career in the agriculture and equipment service industry, apply now to become a Service Advisor at TriGreen Equipment in Cullman, AL.
Pre-Employment Requirements:
This position requires the successful completion of pre-employment screenings, including a drug screen.
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off