What are the responsibilities and job description for the Team Member (Subway) position at LV Petroleum?
Key Responsibilities: 1. Customer Service:
- Greet customers in a friendly and welcoming manner.
- Assist customers with their food orders, providing recommendations and explaining menu items when necessary.
- Ensure customers have an enjoyable experience by delivering quick and friendly service.
- Address customer concerns or complaints in a professional manner and escalate issues to management when necessary.
- Prepare sandwiches, salads, and other menu items following Subway’s recipes and safety standards.
- Ensure the correct portion sizes and ingredients are used according to company standards.
- Operate kitchen equipment such as ovens, toasters, and slicers safely and efficiently.
- Maintain a clean and organized food prep area, ensuring all ingredients are fresh and properly stored.
- Follow proper cleaning protocols to maintain a clean and organized work environment.
- Clean and sanitize work surfaces, kitchen equipment, and dining areas regularly.
- Ensure that food safety standards and sanitation procedures are adhered to, including washing hands and maintaining proper hygiene.
- Operate the cash register and handle customer transactions accurately.
- Process payments through cash, credit/debit cards, and other forms of payment.
- Issue receipts, provide change, and ensure all transactions are processed correctly.
- Maintain a balanced cash drawer by following proper cash handling procedures.
- Monitor stock levels and notify management when supplies are low.
- Assist in receiving deliveries, checking product quality, and organizing stock.
- Help to rotate stock and ensure that food products are used before their expiration dates.
- Work effectively with other team members to ensure a smooth workflow during busy periods.
- Assist with opening and closing duties, including cleaning, organizing, and preparing the restaurant for service.
- Communicate with team members and managers to ensure all tasks are completed efficiently.
- Follow all company policies and procedures regarding food preparation, safety, and customer service.
- Ensure compliance with health and safety regulations, including food handling and cleanliness standards.
- Participate in ongoing training to learn new products, services, and best practices.
- Experience: Previous experience in food service or customer service is preferred but not required.
- Skills:
- Strong customer service skills and a positive attitude.
- Ability to work efficiently in a fast-paced environment.
- Basic math skills for handling cash transactions.
- Good communication skills and the ability to work well as part of a team.
- Attention to detail and the ability to follow instructions.
- Education: High school diploma or equivalent is preferred but not required.
- Ability to stand for long periods.
- Ability to lift and carry up to 25-50 lbs.
- Ability to work in a fast-paced environment, especially during busy hours.