What are the responsibilities and job description for the Miss J's Cafe (Team Member) position at LV Petroleum?
Key Responsibilities: 1. Customer Service:
- Greet and welcome customers in a friendly and professional manner.
- Take food and beverage orders, accurately enter them into the system, and ensure customer needs are met.
- Assist customers in selecting menu items, offering suggestions, and answering questions about the menu.
- Ensure customers receive their orders promptly and with the highest quality of service.
- Handle customer complaints or concerns professionally and escalate issues to management if needed.
- Prepare food and beverages according to Miss J’s Café standards, including sandwiches, salads, soups, and other menu items.
- Operate kitchen equipment, including grills, ovens, blenders, and toasters, safely and efficiently.
- Maintain proper food storage and organization in accordance with food safety regulations.
- Ensure all food items are fresh, properly portioned, and meet café quality standards.
- Keep the dining area, kitchen, and prep areas clean, organized, and sanitized throughout your shift.
- Regularly clean and disinfect surfaces, equipment, and restrooms to maintain a clean and safe environment.
- Follow all health and safety guidelines, including proper handwashing, food handling, and cleaning procedures.
- Operate the cash register and process customer payments accurately.
- Provide change, issue receipts, and assist with any other payment-related tasks.
- Maintain a balanced cash drawer by following cash handling procedures.
- Assist in maintaining inventory levels, ensuring food supplies are stocked and readily available.
- Notify management when stock is running low or when supplies need to be reordered.
- Help with receiving and organizing deliveries, checking quality, and ensuring proper storage of products.
- Work cooperatively with other team members to ensure a smooth workflow during shifts.
- Assist with opening and closing duties, including setting up or closing the café, cleaning, and restocking supplies.
- Communicate effectively with colleagues and supervisors to ensure tasks are completed efficiently.
- Follow all company policies and procedures, including safety protocols, food handling, and customer service standards.
- Maintain a professional demeanor at all times and contribute to a positive work environment.
- Participate in training sessions and contribute to ongoing learning about café operations.
- Experience: Previous experience in customer service, food service, or a similar role is a plus but not required.
- Skills:
- Strong customer service skills, with a positive, friendly, and approachable attitude.
- Ability to work efficiently in a fast-paced environment.
- Basic math skills for handling cash and processing payments.
- Good communication skills and the ability to work well as part of a team.
- Attention to detail and ability to follow instructions.