What are the responsibilities and job description for the Shift Lead (Miss J's Cafe) position at LV Petroleum?
As a Shift Manager at Miss J Cafe, you will be responsible for overseeing daily operations during your assigned shifts. You will lead a team of baristas and service staff to deliver exceptional customer experiences, maintain high standards of quality, and ensure smooth and efficient cafe operations.
Key Responsibilities:
- Supervise and support cafe staff during assigned shifts.
- Open or close the cafe following standard operating procedures.
- Ensure excellent customer service and promptly resolve any guest issues.
- Monitor inventory levels and assist with stock management.
- Handle cash, POS transactions, and daily reconciliations.
- Maintain cleanliness and organization in the cafe according to health and safety standards.
- Train and mentor new team members as needed.
- Communicate with management about staff performance, inventory needs, and customer feedback.
- Ensure timely preparation and quality control of food and beverages.
Previous experience in a cafe, restaurant, or hospitality setting (supervisory experience preferred).
Excellent leadership, communication, and organizational skills.
Ability to work in a fast-paced environment.
Strong problem-solving abilities and a proactive mindset.
Flexibility to work mornings, evenings, weekends, and holidays as needed.
Food Safety and/or Barista certification is a plus.