Resident Experience Manager

You'll be at the heart of creating unforgettable experiences, keeping budgets balanced, and ensuring that every interaction leaves a lasting, positive impact. If you're a detail-obsessed, solution-oriented, people-loving pro with a flair for the stylish and sophisticated, we want to hear from you!

The ideal candidate will be:

• You're the planner in your friend group - not just the one who starts the group chat, but the one who makes the dinner reservation, books the Airbnb, and sends out the Google Calendar invite
• You live for a well-executed event - whether it's hosting a dinner party with a perfectly curated playlist or organizing a surprise birthday trip down to the last detail, you thrive on creating experiences people will rave about
• You're always on the go - balancing a morning workout, a packed workday, and an evening networking event (or happy hour) is just another Tuesday for you
• You keep the receipts - literally and figuratively - you love a well-balanced budget and take pride in making sure every expense is accounted for, whether it's for work or your latest vacation fund
• Conflict doesn't scare you - it energizes you - you have a natural ability to read people, defuse tension, and turn a frustrated customer or resident into a lifelong fan
• You have a 'work hard, play hard' mentality - you're the type who crushes deadlines at work and then seamlessly transitions into planning an impromptu weekend getaway
• You love making things look as good as they function - aesthetics matter to you, whether it's setting up a photo-worthy event space or ensuring a spreadsheet is color-coded to perfection
• You're the "fixer" - if something goes wrong, you don't panic. You problem-solve, pivot, and make sure everything still comes together flawlessly
  
  

Still interested? Read more about specific job responsibilities below.

Job Responsibilities

Resident Relations & Experience

• Be the go-to person for our residents, cultivate strong relationships and build a community that feels like home
• Turn problems into opportunities - proactively tackle resident concerns with professionalism, efficiency, and a smile
• Help create the ultimate resident experience, working with the Leasing Manager to develop creative and effective retention strategies
• Manage all community communication, from eye-catching newsletters to timely emails
• Listen, learn, and level up - conduct resident satisfaction surveys, analyze feedback, and help us constantly improve
• Own the community's online reputation - oversee reviews, celebrate the wins, and strategically handle the not-so-great ones
• Be fair, firm, and friendly, enforcing community policies with consistency and care
• Answer incoming calls with professionalism and efficiency, making every interaction a great one
• Keep client records accurate, update reports, and ensure everything runs smoothly behind the scenes
  
  

Financial Management

• Collect rent and other fees, ensuring timely payments and minimizing delinquencies
• Process invoices and manage vendor payments accurately
• Assist in budget preparation and monitoring
• Maintain accurate financial records and reports
• Assist In monthly financial report preparation
  
  

Event Planning & Execution

• Create experiences, not just events - plan and execute resident programming that brings the community's brand to life and delivers next-level experiences
• Manage event planning logistics, including budgeting, vendor and partnership coordination, and event marketing
• Execute all community events, you'll handle everything from purchasing supplies and setting up to being on-site during the event and breaking it all down after
• Track event success, gather feedback, and find ways to make the next one even better
  
  

Collaboration & Communication

• Assist the Community Manager with daily community operations
• Coordinate maintenance requests and follow up to ensure timely completion
• Conduct property Inspections and Identify areas for improvement
• Maintain organized resident files and records
• Collaborate with leasing team to support leasing efforts
• Communicate effectively with residents, vendors, and colleagues
• Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success
• Participate in LV Collective's training programs to refine your skills and stay aligned with the company's best practices
• Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success
  
  

Other Responsibilities

• Assist with other duties and special projects as assigned
• Availability to work evenings and weekends
  
  

Requirements

• 2-3 years of customer service experience (Property Management experience is a bonus!)
• High School Diploma or equivalent
• Exceptional communication skills—you're warm, professional, and approachable
• Basic computer skills: typing and writing ability for correspondence, reporting, etc
• Proficiency in Microsoft Office and Google Suite applications
• Excellent communication and customer service skills
• Understanding of financial reporting
• Can-do attitude; willing to work outside your job description
• Working knowledge of Entrata & Real Page Ops Tech Is preferred