Director, Operations

Are you a leader who thrives on creating exceptional resident experiences and keeping operations running like a well-oiled machine? At LV Collective, we don't just manage properties, we build communities people are proud to call home. If you have a strategic mindset, a knack for solving problems on the fly, and a passion for operational excellence, we'd love to have you on our growing team.

As our Director of Operations, you'll oversee a portfolio of properties, ensuring each meets performance goals, aligns with our brand standards, and delivers a top-tier resident and employee experience. You'll lead and develop property-level teams, implement best practices, and collaborate across departments to optimize day-to-day operations.

Job Responsibilities

Leadership & Team Development

• Guide and support regional property managers, and property teams to achieve operational, financial, and resident satisfaction goals
• Coach and mentor corporate and on-site managers, fostering professional growth and ensuring alignment with LV Collective's culture and values
• Set clear expectations, regularly review team and property performance, and provide feedback and recognition
  
  

Operational Oversight

• Monitor and improve leasing performance, resident retention, expense control, and maintenance/service delivery across your portfolio
• Partner with asset management to develop and manage operating budgets, ensuring properties meet or exceed financial goals
• Ensure properties consistently uphold LV Collective's standards for condition, curb appeal, and resident experience
• Serve as the main liaison between property teams and senior leadership, ensuring clear communication of goals, challenges, and initiatives
• Work with other departments, such as marketing, asset management, and development, to execute company initiatives and support new projects
  
  

Process & Performance

• Optimize operations by building and refining operational "playbook" for greater efficiency, stronger resident experience, and improved financial performance
• Oversee adherence to brand, regulatory, and safety standards across the portfolio
• provide insight and guidance on potential new investment and/or divestment opportunities, such as acquisitions and dispositions, ground-up development projects, joint venture partnerships, third-party management agreements, etc
  
  

Requirements

• Minimum 5 years of progressive experience in student housing operations, with a proven record of success managing multi-site teams, budgets, and performance outcomes
• Demonstrated leadership in developing and mentoring teams, fostering accountability, and driving operational excellence
• Strong financial and analytical acumen, with expertise in budget creation, forecasting, and expense management
• Skilled in vendor and third-party partner management, ensuring service quality, compliance, and value optimization
• Exceptional organizational and problem-solving abilities, with a proactive, solutions-oriented approach
• Clear, confident communicator adept at collaborating across departments and presenting to senior leadership
• Significant experience working in Entrata.