What are the responsibilities and job description for the Overnight Desk Auditor/EVENING SHIFT position at LUXOR INN & SUITES a TRAVELODGE BY WYNDHAM?
Overview
Join our dynamic hospitality team as a Front Desk Clerk and Night Auditor, where your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this pivotal role, you'll be the first point of contact for guests, managing check-ins, check-outs, and providing outstanding customer service. Your attention to detail and problem-solving skills will ensure smooth night operations, accurate financial reporting, and adherence to hotel policies. If you thrive in a fast-paced environment and enjoy creating memorable stays for guests from around the world, this is the perfect opportunity to showcase your hospitality expertise and grow within a vibrant team.
Duties
- Greet guests warmly upon arrival, assist with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
- Handle guest inquiries via multi-line phone systems, providing information about hotel amenities, local attractions, and services with professionalism and enthusiasm
- Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest satisfaction
- Conduct nightly audits of financial transactions, verify billing accuracy, and prepare reports to ensure proper accounting procedures are followed
- Respond promptly to guest requests or concerns, utilizing excellent customer service skills to resolve issues effectively
- Follow hotel emergency procedures during incidents or safety concerns, coordinating with relevant departments as needed
- Maintain detailed records of all night audit activities, including shift reports, incident logs, and guest communications
Qualifications
- Join our dynamic hospitality team as a Front Desk Auditor, where you'll be the welcoming face and operational hub of our hotel. This vital role combines guest service excellence with meticulous administrative oversight, ensuring smooth nightly operations and exceptional guest experiences. As a Front Desk Auditor, you will manage guest check-ins and check-outs, oversee reservation accuracy, and handle financial transactions with precision. Your energetic approach and attention to detail will help create a warm, efficient environment that guests remember fondly. If you enjoy engaging with diverse guests,.
Responsibilities
- Conduct nightly audits of guest accounts, reservations, and billing to ensure accuracy and completeness
- Manage front desk operations including guest check-in/check-out procedures with professionalism and enthusiasm
- Handle multi-line phone systems efficiently, providing exceptional customer service and information to callers
- Assist guests with inquiries, special requests, and resolve issues promptly to enhance their stay experience
- Support guest relations by providing personalized service and fostering a welcoming atmosphere
- Collaborate with housekeeping, maintenance, and management staff to ensure seamless hotel operations during your shift.
Join us in delivering outstanding hospitality experiences! We value energetic professionals who are passionate about guest services and eager to contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in hotel management while ensuring every guest’s stay is exceptional from start to finish.
Pay: From $10.00 per hour
Work Location: In person
Salary : $10