What are the responsibilities and job description for the Front Desk Receptionist position at Lux MedSpa Brickell?
Front Desk Receptionist / Client Experience Specialist
LUX MedSpa Brickell | Brickell, Miami, FL
About Us
At LUX MedSpa Brickell, we believe luxury isn't just about beautiful treatments—it's about creating an unforgettable experience from the moment a guest walks through our doors.
We are seeking an exceptional Front Desk Receptionist / Client Experience Specialist who is passionate about hospitality, thrives in a fast-paced luxury environment, and understands that every interaction is an opportunity to create lifelong clients.
This is not your typical receptionist position. We are looking for someone who takes ownership, anticipates guest needs, communicates with confidence, and is committed to excellence in every detail.
Our Core Values
At LUX MedSpa, every team member is expected to embody our core values:
✨ Excellence in Everything We Do
✨ Luxury Through Exceptional Hospitality
✨ Integrity & Accountability
✨ Teamwork & Respect
✨ Attention to Detail
✨ Positive Energy
✨ Continuous Growth & Professionalism
If these values align with who you are, we'd love to meet you.
Responsibilities
As the face of LUX MedSpa, you will:
- Welcome every guest with warmth, professionalism, and enthusiasm.
- Deliver a five-star luxury experience from arrival through checkout.
- Answer incoming calls, emails, and text inquiries professionally and promptly.
- Schedule, confirm, and manage appointments accurately.
- Educate guests on memberships, treatments, promotions, and retail products.
- Recommend additional services and retail products based on guest needs.
- Process payments and maintain accurate client records.
- Assist in maintaining daily appointment flow and provider schedules.
- Resolve guest concerns with empathy and professionalism.
- Maintain the cleanliness and presentation of the reception area and guest lounge.
- Support therapists and management to ensure seamless daily operations.
- Complete opening and closing procedures.
- Assist with inventory, retail displays, and administrative tasks as assigned.
Qualifications
We're looking for someone who:
- Has at least 1 year of receptionist, concierge, hospitality, luxury retail, hotel, or spa experience
- Has exceptional customer service skills.
- Is confident speaking on the phone and in person.
- Is highly organized and detail-oriented.
- Can multitask in a fast-paced environment.
- Has excellent communication skills.
- Is reliable, punctual, and professional.
- Is comfortable discussing memberships, retail products, and service recommendations.
- Is proficient with computers and scheduling software.
- Maintains a polished, professional appearance.
Preferred Experience
- Med Spa or Spa Experience
- Luxury Hospitality
- Medical Office
- Hotel Concierge
- Retail Sales
- Membership Sales
- Customer Service
- Reception
- Scheduling Software
- Mindbody, Boulevard, Aesthetic Record, or similar software (preferred but not required)
What Success Looks Like
Successful team members consistently:
- Create memorable guest experiences.
- Receive positive guest feedback.
- Build lasting client relationships.
- Increase memberships and retail sales through education.
- Maintain exceptional organization and professionalism.
- Take initiative without being asked.
- Support their teammates and contribute to a positive workplace culture.
Why Join LUX MedSpa?
At LUX MedSpa Brickell, we believe our team is our greatest asset. We invest in people who are passionate about hospitality, committed to excellence, and eager to grow within a luxury wellness brand.
If you love making people feel special and want to be part of a team that values professionalism, teamwork, and exceptional client care, we'd love to hear from you.
LUX MedSpa Brickell is an Equal Opportunity Employer.
Pay: $14.00 - $16.00 per hour
Work Location: In person
Salary : $14 - $16