What are the responsibilities and job description for the Operations Manager position at Lutz Rental?
Overview
Lutz Rental is looking for a dependable, organized, and customer-focused Operations Manager to help oversee the day-to-day operations of our equipment rental business.
This is a hands-on position at the center of our daily operation. The Operations Manager will coordinate equipment reservations and deliveries, assist customers, communicate with drivers and other employees, and help ensure that equipment gets where it needs to be, when it needs to be there.
Responsibilities
- Manage and coordinate daily equipment reservations and rental schedules
- Schedule equipment deliveries and pickups while creating efficient routes and prioritizing customer needs
- Communicate with customers regarding reservations, deliveries, pickups, availability, and changes
- Assist walk-in customers with equipment rentals and help determine the appropriate equipment for their needs
- Prepare and manage rental contracts and customer information
- Coordinate with delivery drivers and other employees throughout the day
- Keep track of equipment availability, returns, and upcoming reservations
- Communicate scheduling changes, delays, or equipment issues to customers
- Help ensure returned equipment is properly checked in and ready for the next rental
- Work with our mechanic and staff when equipment requires service or repair
- Handle customer questions and help resolve problems professionally
- Maintain an organized and efficient rental counter and office
- Assist with billing, rental extensions, and other administrative tasks related to rentals
- Help improve operational procedures and overall customer service
- Support the owner with other day-to-day operational needs
What We're Looking For
The right person is someone who can stay organized while handling multiple things at once. Our schedule can change quickly, so being able to prioritize, communicate, and solve problems is extremely important.
Ideal candidates will have:
- Strong organizational and scheduling skills
- Excellent customer service and communication skills
- Ability to multitask in a busy environment
- Good judgment and problem-solving ability
- Dependability and attention to detail
- Comfortable working with computers, phones, email, and scheduling/rental software
- Ability to work independently and take ownership of responsibilities
- A positive, professional attitude with customers and coworkers
- Equipment rental, construction, dispatching, logistics, or similar experience is helpful but not required
- Knowledge of construction and rental equipment is a plus
About Lutz Rental
Lutz Rental is a locally operated equipment rental company serving contractors, businesses, homeowners, and the Wood River Valley. We pride ourselves on providing dependable equipment and excellent customer service.
We're looking for someone who wants to take ownership of the daily operation and become an important part of our team.
Pay: $51,875.22 - $62,473.39 per year
Benefits:
- Health insurance
- Paid time off
- Relocation assistance
Work Location: In person
Salary : $51,875 - $62,473