What are the responsibilities and job description for the Technical Support Representative - Work Study position at Lutron Electronics?
Overview
Lutron Electronics Co., Inc. is seeking motivated students to join us as a Work-Study student at our Las Vegas, NV Service Center. As part of the Technical Support team, you will deliver technical assistance to a diverse customer base while gaining hands-on experience supporting retail end users and residential clients, helping them maximize the benefits of Lutron’s innovative lighting and shading solutions.
Responsibilities
We seek talented, success-minded people with the desire and ability to make things happen. Our baseline requirements are simple:
On-site, team-oriented environment (5 days/week) with a preferred 4-hour daily schedule (8 AM–12 PM PST), or flexible hours aligned with academic commitments upon prior arrangement.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
Lutron Electronics Co., Inc. is seeking motivated students to join us as a Work-Study student at our Las Vegas, NV Service Center. As part of the Technical Support team, you will deliver technical assistance to a diverse customer base while gaining hands-on experience supporting retail end users and residential clients, helping them maximize the benefits of Lutron’s innovative lighting and shading solutions.
Responsibilities
- Serve as a trusted advisor to customers by providing expert guidance on product selection, compatibility, installation, and usage—delivering a seamless, end-to-end support experience.
- Deliver first-level technical support via phone or email, troubleshooting issues across lighting control systems, smart devices, and network-connected solutions.
- Diagnose and resolve complex technical problems using strong analytical and problem-solving skills, while escalating advanced issues when necessary.
- Build strong customer relationships through clear, confident communication, offering calm and reliable support to installers, contractors, and end users.
- Stay aligned to Lutron’s culture and values:
- Be passionate
- Be flexible and adaptable to changing markets
- Be an innovative thinker
- Be customer focused
- Be ethical
We seek talented, success-minded people with the desire and ability to make things happen. Our baseline requirements are simple:
- You are pursuing an associate or bachelor's degree
- Your cumulative GPA is at least a 3.00
- You have proven interpersonal and communication skills
- You are driven and self-motivated
- Comprehensive training and mentoring through the program
- Gain experience supporting real-world Internet of Things (IoT) and lighting automation products
- Guidance to support your growth and explore potential future full-time opportunities at Lutron.
On-site, team-oriented environment (5 days/week) with a preferred 4-hour daily schedule (8 AM–12 PM PST), or flexible hours aligned with academic commitments upon prior arrangement.
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics