What are the responsibilities and job description for the Program Supervisor - HUD Housing Services position at Lutheran Social Services of Wisconsin?
Program Supervisor – Housing & Occupancy Services
Full-Time | Residential Services
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to provide day-to-day leadership and oversight for housing operations supporting four residential buildings serving individuals with developmental disabilities. This position supervises and supports Occupancy Specialist staff, ensuring compliance with housing regulations, agency standards, and high-quality service delivery.
Key Responsibilities
- Provide direct supervision, coaching, and performance management for Occupancy Specialists
- Support daily housing and occupancy operations across multiple residential sites
- Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
- Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
- Partner with program leadership to address tenant, building, and stakeholder concerns
- Monitor program performance, productivity expectations, and quality standards
- Support budgeting activities and monitor housing-related expenditures
- Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
- Serve as an agency representative to internal and external partners
- Participate in hiring, training, and ongoing development of housing staff
- May provide limited direct operational support as needed
Qualifications
- Associate’s degree in social work, psychology, sociology, or related field required
(Bachelor’s degree preferred) - Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
- Supervisory experience strongly preferred
- Knowledge of housing compliance, documentation, and service coordination principles
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications
- Valid driver’s license, reliable transportation, and ability to meet agency driving requirements
Work Environment & Requirements
- Work is performed in both office and residential settings
- Regular travel between multiple sites is required
- Ability to support staff in environments serving individuals with developmental disabilities
PERKS:
- Public Service Loan Forgiveness (PSLF)
- By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
- Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
- Assistance navigating the PSLF through Summer
- Medical/Dental/Vision Insurance
- Flex Spending for Dependent & Health Care
- Mileage reimbursement
- Paid Time Off
- 10 Paid Holidays
- Ability to Contribute to 403B
- LSS makes annual raises a priority for employees
- Calm Wellness App – Premium Access
- Student loan navigation program with Summer, PBC
- Early Earned Wage Access with UKG Wallet
- Employee Assistance Program
- Service Awards and Recognition
Why Join LSS?
At LSS, we are committed to creating stable housing and supportive services that promote dignity, independence, and community belonging. We offer meaningful leadership opportunities in a mission-driven organization focused on quality and compliance.
Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).