Administrative Assistant

Lutheran Social Services is seeking a full time Administrative Assistant to join our team at L.E. Philips. Our new 50-bed residential treatment program for adults in Chippewa Falls, set to open late spring/early summer 2026!

This role is a full time, benefits eligible opportunity. The hours are 8:00am-4:00pm 

This position provides clerical and administrative support to the agency in a variety of areas which could include clerical, receptionist, project based, and other support tasks.                               

AGENCY REQUIREMENTS (Required of all employees):

• Must comply with applicable service regulations as well as agency and departmental policies and procedures.
• Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.
• Represent LSS internally and externally as a servant leader in thought, words and actions.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Deliver excellent customer service while maintaining an understanding and supportive demeanor.
• Maintain an accurate information stream that meets the needs of clients and programs.
• Continue to expand and improve technical knowledge and be an administrative resource for others in the agency.
• Provide guidance, work direction, and support to other administrative employees and volunteers as necessary.
• Create and edit documents (Word, Excel, PowerPoint, etc.).
• Type various documents and correspondence including meeting minutes.  Proofread all documents for correct grammar, spelling, punctuation, and content.
• Communicate effectively with program partners regarding tasks, responsibilities, and deadlines.
• Problem-solve and provide suggestions for efficiency and improvement as warranted.
• Make recommendations regarding system changes that foster efficiency and quality.
• General office duties as assigned (e.g. mail, copying, preparation of documents, etc.).
• Troubleshoot and ensure office and facility needs are met and work with vendors as needed (office equipment, safety checks, fire extinguisher inspections, etc.).
• Provide receptionist duties as needed.  This will include answering telephones, taking messages, scheduling appointments, and greeting visitors.
• Provide program specific support, which may include billing support functions, data entry, and other needed support.
• Prepare and if applicable, develop/create department forms and maintain supply of paper forms.
• Prepare and mail letters and packages.
• Create, organize, and maintain files.  This may be hard copy files, electronic files, and databases.
• Assist in planning, scheduling, and preparing for meetings and events.
• Collaborate with other team members and assist with projects.  Collaboration may include entities that are working at various locations.
• May have position specific administrative duties that are particular to a certain area(s) or program(s).
• Participate in other projects and other duties, as assigned and needed.

• Public Service Loan Forgiveness (PSLF)
• By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
• Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE: 

• High School Diploma or equivalent.
• Associates Degree in administrative support area is preferred.
• Minimum 1 year prior administrative experience preferred.  Associates Degree may be substituted in lieu of prior experience.
• Proficiency in a variety of software programs (Microsoft Word, Excel, PowerPoint, Outlook, or equivalent) is required.

LANGUAGE SKILLS: 

• Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
• Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
• Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

COMPUTER SKILLS/TECHNOLOGY:

• Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
• Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
• Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
• Ability to work within a variety of ever-changing software packages and computer systems.
• Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. 
• Maintain records and accurate filing systems.
• Regular use of technology for meetings and communication to include email, conference calls, web-based meetings and webinars.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hand to finger motions; and handle or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.  This position will require frequent computer usage.

The incumbent of this position works in an air-conditioned, office environment.  The incumbent will also be exposed to outdoor weather conditions when traveling on company business.

The noise level in the work environment is usually moderate. 

TRAVEL:  Ability to travel on day trips as required, but will be infrequent.  Rarely, would overnight travel be required. 

LSS is an Equal Opportunity Employer.