What are the responsibilities and job description for the Director Of Operations position at Lutheran Social Services of the Southwest?
Join Our Mission
If you’re a strategic and solutions-focused leader who enjoys improving processes, solving operational challenges, managing resources, and ensuring an organization runs efficiently, we invite you to join LSS-SW. In this role, you’ll help strengthen the systems and operations that support our team and the communities we serve while advancing our mission to support and empower our community’s most vulnerable members and our vision of “A future where all people thrive.”
Position Overview
The Director of Operations provides strategic leadership and oversight of the organization’s day-to-day operational functions. This role ensures facilities, fleet, vendors, office operations, records, and organizational systems are effectively managed to support agency goals and a safe, efficient work environment. The Director partners with senior leadership to improve processes, manage resources, mitigate operational risk, and support organizational growth.
Key Responsibilities
- Provide leadership and oversight of agency-wide operations and continuous improvement initiatives
- Develop and implement operational policies, procedures, and systems that promote efficiency and accountability
- Manage operational budgets, expenditures, and opportunities for cost savings
- Oversee facilities, leases, maintenance, relocations, vendors, and property management relationships
- Manage fleet, insurance, vehicle maintenance, equipment, and organizational assets
- Oversee records management, contracts, document retention, and operational risk management
- Support regulatory, contractual, insurance, and safety requirements
- Lead business continuity and emergency preparedness efforts
- Oversee office administration, supplies, equipment, and operational needs across agency locations
- Partner with leadership and internal teams to identify needs, resolve operational challenges, and improve organizational effectiveness
Qualifications
- Bachelor’s degree preferred or equivalent combination of education and experience
- Three or more years of progressive experience in operations, facilities, administration, business management, or a related field
- Nonprofit experience preferred
- Strong organizational, project management, analytical, communication, and problem-solving skills
- Ability to manage multiple priorities and maintain confidentiality
- Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
- Strong relationship-building skills and professional judgment
- Valid Arizona driver’s license and reliable transportation required
- Ability to travel between organization locations as needed
Work Environment:
- Active, on-the-go role with a mix of office and field-based responsibilities
- Regular interaction with staff, vendors, and property contacts
- A team culture that values reliability, respect, and supporting one another’s success
Salary : $80,000 - $90,000