Case Manager - Inland Youth

Program Overview: YOUTH Programs provide up to two years of rapid transitional housing and case management for emancipated homeless youth between the ages of 18 and 24. Family programs provide permanent supportive housing. Many residents are in recovery from drug and/or alcohol addictions, have mental health diagnoses, or are dually diagnosed. Many have experienced domestic violence, abandonment, or abuse. Case management services assist in achieving and maintaining stability as well as self-improvement and self-sufficiency.

Essential Duties and Responsibilities:

• Provide case management to youth or adults coming from homelessness and now reside in transitional housing.
• Support the development of client-focused treatment plan
• Provide initial and ongoing client assessment.
• Provide crisis intervention, referrals, and collaborative consult with any service providers working with client.
• Work with clients to establish case plans that address critical needs such as mental health and AOD treatment, education, employment, budgeting and parenting skills.
• Assist clients in attaining all eligible benefits (SSI, SSDI, Cal Works, MediCal)
• Maintain up-to-date, accurate written case files for each client, including case notes, treatment plans, quarterly summaries and other program reports and assessments, as well as other record keeping as required by the agency.
• Attend housing services staff meetings and program meetings.
• Serve as a role model to guiding clients and facilitating appropriate behavior regarding daily living skills, self-care, personal interaction, social relationships and constructive time management.
• Other duties as assigned by the Program Manager.

Client Engagement

• Complete Psychosocial.
• Complete all paperwork necessary with the client for move-in.
• Ensure client has the furniture and supplies necessary at move-in.
• Transport client to program orientation.
• Introduction to the Ambassador Program, peer support group and community meeting.
• Set up daily contacts with the client for the first two weeks.
• Set up weekly meetings with the client.
• Complete an individualized Case Plan, with the client, within the first two weeks of program.

Milieu Management

• Keep work area uncluttered and organized.
• Facilitate a calm work space and client meeting space.
• Be welcoming and engaged with every client that comes into the office.
• Ensure that your clients know when you are available for drop-in appointments.
• Identify potential crisis situations, and avert the crisis if possible.
• Facilitate groups.

Whole Person Case Management

• Assist client in identifying and building natural supports using a family finding or permanency model.
• Assist clients in accessing resources to address each element of the case plan.
• Provide ongoing assessment of client needs, and adjust the case plan as circumstances change.
• Assist client in attaining vocational goals including referral and support for LSS vocational services and support for educational goals.
• Assist clients in obtaining all benefits for which they are eligible.
• Provide referrals to services to address specific needs such as mental health and AOD treatment services.

Discharge Planning

• Discharge planning begins at the time of entry to the program. Each client is assisted in envisioning his or her place to go when the program ends.
• No client is discharged to homelessness. Assist the client in finding alternate housing if they are asked to leave the apartment LSS procured for them.
• Assist the client in completing the apartment turn-over, including determining whether the client needs assistance cleaning the apartment, completing a final walk-through, assisting turn-in of keys.

Ready to Rent

• Show each client how to complete basic household repairs such as using a plunger and a mop, how to change lightbulbs, how to avoid mold, and how to treat it when you get it.
• Show each client how to complete basic household cleaning such as cleaning the oven and refrigerator.
• Review the lease expectations with each client such as quiet times, when guests are allowed.
• Discuss how to be a good neighbor.

Paperwork

• Complete weekly case notes.
• Complete quarterly reviews.
• Update your client list on the server each week.
• Complete HMIS data within 24 hours of entrance, exit, new household member, to enable timely data entry.
• Complete status updates for HMIS as status changes.
• Complete re-assessments withing 72 hours of due date.
• Additional paperwork requirements many vary depending on the needs of each program

Safety

• Identify and report safety hazards to your supervisor.
• Report any work place accidents to your supervisor immediately.
• Update your client list on the server as the case load changes.

Qualifications:

• Maintain a strength-based perspective.
• Provide diverse services to diverse people.
• Treat others with respect and courtesy, striving for open and honest working relationships.
• Maintain high ethical standards when dealing with others.
• Demonstrate good judgment and common sense.

• BA or BS degree from an accredited college or university, preferably with a major in a behavioral science, and/or 2-3 years experience in the human services field.
• Ability to work with adults or youth with low income from diverse social and ethnic backgrounds who have a history of homelessness.
• Demonstrated knowledge of Housing First and Trauma Informed treatment framework.
• Professional experience working with clients who have AOD dependencies, mental health diagnoses, domestic violence histories, issues with abandonment, and abuse.
• Ability to access community-based services and to collaborate with other service providers.
• Good writing and analytical skills.
• Strong organizational skills.
• Ability to work independently, make effective decisions and utilize supervision as needed.
• Ability to work collaboratively in a team setting.
• Ability to multi-task and set priorities.
• Has a clean driving record, licensed and registered car, and proof of insurance.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to use hands to hold objects, writing instruments, or files; and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms, to use a computer and smell. The employee must be able to climb stairs. The employee must occasionally lift/or move up to 10 pounds. Specific vision abilities required by this job include ability to read, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires the ability to see, review and share the organizations secure electronic and physical files with other program staff; the incumbent will also have access to the organization’s and other highly confidential information. Because of this, the employee must have the ability to perform the job at the location of the assigned program or field office(s).

The employee frequently will be required to travel to locations within the regional areas of LSS. The employee may on occasion transport clients and help the client (physically and emotionally) navigate government, education, health care and other social service systems. This may require standing in lines, walking up and down stairs and driving and transporting clients to multiple destinations on any given day. and will conduct case management visits within client’s homes as required.