On-Call Crisis Response Therapist - CCBHC

Job Type

Occasional (<20)

Position Summary:

• The Crisis Response Therapist will develop and maintain a 24/7/365 on-call crisis response program that responds to those in the community and specified partner organizations. This position develops and maintains an urgent access service delivery system to meet the behavioral health needs of both internal and external consumers. In addition, conducts person-centered, comprehensive behavioral health assessments with individuals, couples, and families.
  
  
  

Job Duties:

• Monitor staff caseloads and provide training, coaching, and supervision to ensure productivity and quality standards are met.
• Deliver emergency mental health assessments to individuals, couples, and families experiencing behavioral health crises, across various locations.
• Respond within required timeframes and provide on-site, telehealth, or phone-based services as needed.
• Conduct comprehensive evaluations, including assessment of client preferences, cultural and identity factors, strengths, support networks, symptomology, and functional impairments.
• Screen for and assess co-occurring substance use disorders and assign appropriate behavioral health diagnoses.
• Develop individualized treatment, safety, and intervention plans, including crisis safety planning for individuals not requiring hospitalization or Emergency Protective Custody (EPC).
• Provide de-escalation support with a focus on crisis stabilization, jail diversion, and reduced hospitalizations.
• Collaborate with clients to identify natural support and connect them to appropriate community resources.
• Make recommendations regarding placement and safety needs to law enforcement or partner agencies.
• Maintain accurate, timely, and compliant digital records according to agency, program, state, Council on Accreditation (COA), and CCBHC standards.
• Ensure accurate documentation of services for billing and reporting purposes.
• Participate in quality improvement activities, including peer reviews and regular supervision.
• Provide behavioral health consultation and coordinate care with internal programs, external providers, and medical health homes.
• Complete provider enrollment documentation and reporting for third-party payers.
• Offer clinical support and mentorship to practicum/internship students and less experienced therapists.
• Support law enforcement training and coordination through ride-alongs, shift briefings, and participation in Crisis Intervention Officer Training.
• Foster respectful and collaborative relationships with internal staff, public and private human services organizations, criminal justice systems, and referral sources.
• Promote the agency’s mission, services, and events through community engagement.
• Provide feedback on workflows and suggest improvements related to client care and internal processes.
• Maintain all credentialing requirements and complete ongoing continuing education to meet licensure standards.
• Perform other behavioral health duties as assigned.
• For on-call or occasional staff: Provide coverage for identified times, including the period of 5:00 PM to 7:00 AM. Calls from consumers and identified partner agencies must be answered within 2 minutes. Employees must be onsite within 1 hour (2 hours in a rural setting) within the identified area.
  
  
  

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills, attention to detail, and ability to prioritize.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Awareness and sensitivity of the organization’s constituents and populations served.
• Ability to document concurrently using electronic software or willingness to learn.
• Ability to deliver services to clients using an interpreter or via telehealth platforms.
• Proficient with Microsoft Office Suite or related software.
• Participate in the peer review process, routine clinical supervision, and Continuous Quality Improvement (CQI) activities.
• Regular and predictable attendance, and promptness for work.
• Commitment to uphold the mission, vision, and values of Lutheran Family Services.
• Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.
  
  
  

Education and Experience:

• Master’s Degree from an accredited university in a human service program that provided preparation for professional counseling.
• Licensed to practice mental health in Nebraska (LIMHP or LICSW required).
• LADC is required for Substance Use Program positions and preferred for all positions.
• Demonstrated experience in de-escalation and supporting consumers in a mental health crisis.
• Knowledge and experience with crisis assessment.
• 2 years of behavioral health experience
• 2 years of leadership/supervisory experience in providing quality clinical training, supervision, and program development.
• Bilingual language skills preferred.
• Valid Nebraska Driver’s license, proof of liability insurance, and ability to drive for work.
• Demonstrated skills and competencies to work with individuals with a variety of behavioral health, including but not limited to persons of diverse cultural backgrounds.
• Obtain and maintain appropriate licensure within a reasonable timeframe (see licensing requirements below)
  
  
  

Position

License Required

Therapist I

Provisional License - Mental Health Professional (PLMHP) required

Therapist II

Provisional License - Mental Health Professional (PLMHP) AND Provisional Alcohol and Drug Counselor (PLADC) OR Provisional Master Social Worker (PMSW) required

Therapist III

Fully licensed with two full licenses (Licensed Mental Health Professional (LMHP), Licensed Social Worker (LSW), and/or Licensed Alcohol & Drug Counselor (LADC) required

Therapist IV

Fully licensed with one independent license preferred (Licensed Independent Mental Health Professional (LIMHP) and/or Licensed Independent Clinical Social Worker (LICSW).

Fully licensed with 5 years of experience and two full licenses required (Licensed Mental Health Professional (LMHP), Licensed Social Worker (LSW), and/or Licensed Alcohol & Drug Counselor (LADC))

Position Competencies:

• Verbal Communication
• Empathy
• Responsibility for Self-Development
• Taking Initiative
• Humility
  
  
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Hybrid work environment with laptop (office and field setting, including zoom/telehealth, office locations, and/or in-home).
• Reliable transportation (work-related travel between sites and in the community as needed).
• Ability to work a flexible work schedule, including evenings, weekends, or on-call or as needed for client care, program demand, and supervisor request.
• Occasional lifting of office items up to 25 pounds.
  
  
  

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.