What are the responsibilities and job description for the Billing Specialist position at Lutheran Family Services?
Billing Specialist
Job Type
Full-Time
Position Summary:
- The Billing Specialist completes insurance verifications and insurance appeals for denied claims to ensure timely management our Accounts Receivable (AR) System. This individual provides excellent customer service to clients, insurance companies, and internal departments.
Job Duties:
- Verify eligibility, benefits, and authorization information for new client accounts.
- Verify provider credentials to ensure payer requirements are followed for accurate scheduling.
- Prepare and submit billing data and claims to insurance companies.
- Resolve claim denials, requests for additional information, and non-payment in a timely manner.
- Communicate concerns that may lead to inaccurate or untimely completion of reimbursement processing to the appropriate individuals.
- Call insurance companies regarding payment discrepancies as needed.
- Identify and bill secondary or tertiary insurances.
- Answer patient and/or insurance inquiries pertaining to assigned accounts.
- Reviewing patient bills for accuracy, completeness, and obtaining any missing information.
- Other job-related duties as assigned.
Required Skills/Abilities:
- Excellent attention to detail, organizational skills, and time management skills.
- Excellent verbal and written communication skills.
- Excellent customer service and the ability to de-escalate clients.
- Ability to maintain confidentiality and adhere to laws, regulations, and best practices.
- Regular and predictable attendance, and promptness for work.
- Commitment to uphold the mission, vision, and values of Lutheran Family Services.
- Support Lutheran Family Services in the organization’s objective to be a diverse, equitable, inclusive, and accessible workplace.
Position Competencies:
- Resiliency
- Helping
- Organizational Skills
- Analyzing
Education and Experience:
- Billing and/or Intake experience is required; three years preferred.
- High school degree / GED or equivalent is required. Continuing education or coursework in finance or accounting is preferred.
- Working knowledge of or experience with insurance reimbursements, implications of industry change, etc.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Hybrid work environment (primarily in-office during busy times, with remote opportunities).
- Company-issued laptop.
- Must be available during core work hours as directed by leadership and attend all necessary meetings as needed.
Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.