What are the responsibilities and job description for the Supportive Service Specialist– Pando Program position at Lutheran Child and Family Services of IN/KY?
Indianapolis, IN | Full-Time | On-Site | $22/hour
Help People Move Toward Stable Housing
Lutheran Child and Family Services of Indiana/Kentucky (LCFS) is looking for an organized, detail-oriented Housing Specialist to join our Pando Program.
In this role, you'll help individuals experiencing homelessness navigate the path to stable housing. You'll coordinate referrals, support housing placements and move-ins, maintain accurate records, and work closely with community partners to keep the housing process moving forward.
If you're organized, collaborative, and want your work to make a meaningful impact in the community, we'd love to hear from you.
What You'll Do
- Coordinate housing referrals through the Coordinated Entry System (CES) and review referrals to verify participant eligibility and support the intake process.
- Work closely with property management to coordinate housing applications, inspections, lease signings, move-ins, and other housing-related needs.
- Provide case oversight and supervision, including reviewing participant cases, service plans, progress, and documentation with staff and participating in regular case reviews and case conferencing.
- Monitor staff caseloads and workloads to support effective service delivery and ensure participants receive appropriate and timely services.
- Maintain oversight of accurate and timely participant records in HMIS and ensure required documentation meets HUD, Continuum of Care (CoC), COA, and LCFS standards.
- Monitor program and staff compliance with applicable COA, HUD, CoC, HMIS, and LCFS requirements, and assist with audits, reporting, quality improvement activities, and corrective actions as needed.
- Ensure staff complete required training and demonstrate appropriate competency in key service areas, including homelessness services, trauma-informed care, harm reduction, professional boundaries, and suicide-risk response.
- Participate in case conferencing and collaborate with community partners, housing providers, and other service organizations to support participant needs and housing stability.
- Protect participant confidentiality and ensure records, case documentation, and program information are maintained accurately and in accordance with applicable requirements.
Qualifications
- Advanced degree in Social Work or a related human services field with at least 2 years of direct service experience; or
- Bachelor’s degree in Social Work, Human Services, or a related field with at least 4 years of direct service experience.
- Experience with HMIS, housing programs, homelessness services, case management, HUD programs, Continuum of Care (CoC), or Coordinated Entry is preferred.
What We're Looking For
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and meet deadlines
- Strong written and verbal communication skills
- Comfort working with databases and electronic records
- Ability to handle confidential and sensitive information
- Valid Indiana Driver's License
- Ability to pass required background checks
- Flexibility to occasionally work evenings or weekends based on program needs
Why LCFS?
At LCFS, you'll be part of a mission-driven organization focused on helping individuals and families build greater stability and self-sufficiency. We offer:
- Health, dental, and vision benefits
- Retirement benefits
- Professional development and growth opportunities
- A collaborative, mission-focused work environment
Ready to Make an Impact?
If you're ready to use your organization, communication, and problem-solving skills to help people move toward stable housing, apply today and join the LCFS team.
Salary : $22