Event Aide - Part-time

Job Title: Event Aide

Reports To: Events Supervisor

Location: Santa Rosa, CA

Department: Events Department

FLSA Status: Non-exempt/part- time

Hourly Rate: $19 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

Snapshot of the Role

In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events.

Measure of Success

• Demonstrate personal responsibility for quality and timeliness of assignments
• Ability to focus on tasks despite interruptions and distractions
• Contribute to the team’s success by supporting each other in the completion of assignments
• Communicate effectively in verbal and written form in a respectful, timely, and clear manner
• Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience
  
  

List of some of the duties and responsibilities you are entrusted with:

• Set-up based on the specific requirements for each event and breakdown of event space
• Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnel
• Ensure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activities
• Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteers
• Maintain facilities and restrooms before, during, and after events
• Check for and report unauthorized use of facilities or other unusual and improper conditions
• Perform traffic control during events and performances
• Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events
  
  

What Matters Most in this Role

• Adhere to all workplace safety laws, regulations, standards, and practices
• Contribute to the timeliness of completing assignments to ensure operational readiness of facility
• Work to create and maintain a strong, cohesive team
• Model handling competing demands, high workloads, interruptions, and distractions with poise
  
  

How to Apply and Further Information:

To apply, please submit a short cover letter and your resume in PDF format to HR@lutherburbankcenter.org using the job title in the subject line. A detailed job description is available upon request.

Job Title: Event Aide

Department: Events

Reports To: Event Supervisor and Crew Chief on duty

FLSA Status: Non-Exempt

Schedule: Full/Part-time

Revised: 02/25/2025

Purpose of the Position:

To serve as first point of contact for a majority of patron experiences in alignment with the Center’s mission, vision, and values; ensure event assignments are carried out correctly and in a timely manner; respond to and report security and safety issues to appropriate personnel.

Key Relationships:

Event Manager, immediate event supervisor, crew chiefs, event team, other departments, patrons, and clients

Key Results:

• Maintain conditional readiness of facility with focus on safety and patron experience
• Help create a work environment that embraces diversity, equity, inclusion and belonging
• Contribute to team unity by working together to problem solve and putting team success first
• Maintain focus on results and desired outcomes for events and assignments despite distraction and interruptions
• Perform work in a safe manner at all times following standard operating procedures
  
  

Responsibilities include the following:

• Perform physical setup of an event space for clients and patrons of the Center
• Transport, setup and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricades
• Moderate audio and/or video based on the unique needs of the clients and performers of the Center
• Contribute to care and maintenance of property through proactive and assigned activities, including but not limited to debris removal, pressure washing, touch up painting, weeding, and carpet/floor care
• Perform minor emergency maintenance and repairs during events, such as removal of safety hazards and replacement of light bulbs
• Maintain restrooms and facilities before, during and after events
• Perform tasks which include trash removal, toilet and sink cleaning, mopping, vacuuming, sweeping and replenishing supplies and products
• Check for and report unauthorized use of facilities or other unusual and improper conditions
• Direct traffic during events and performances to minimize congestion and ensure smooth vehicle flow
• Maintain safe environment for pedestrians, employees, and patrons
• Set up traffic barricades and erect, relocate, and remove signs
• Act quickly during medical incidents by communicating by hand radio in a clear and concise manner to appropriate personnel; prioritize safety by given variables while under stressful conditions
• Answer basic questions and work to resolve patron issues in accordance with policy guidelines
• Remain well informed of specific organization information in order to provide answers to a multitude of customer questions and inquiries
  
  

Supervisory Responsibilities

This position does not have any direct supervisory responsibilities.

Certificates, Licenses, Registrations

Bi-annual Sexual Harassment Prevention training

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 18 or over; students ages 14 or over must provide a work permit
• Prolonged periods of standing and walking
• Required to regularly reach with hands and arms
• Required to sit, stoop, kneel, crouch, or crawl occasionally
• Must be able to respond quickly to sound and verbally communicate to others
• Ability to work weekends and/or evenings and overtime as needed
• Must be able to work during inclement weather conditions on occasion
• Must be able to ascend and descend ladders and stairs
• Must be able to lift and carry up to 50 pounds frequently
• Must be to operate a keyboard, phone, and radio
• Must be able to wear personal protective gear as needed
• Must be able to apply specific vision abilities including close vision, distance vision, peripheral vision and ability to focus
  
  

Knowledge, Skills, And Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to work well with others in a team environment
• Ability to meet the physical demands of the job with or without accommodation
• Ability to apply common sense understanding to carry out detailed instructions that pertain to a multi- use venue and facility
  
  

Critical Skills and Requirements:

• Valid email address
• Ability to take direction and respond in English
• Bilingual (English/Spanish)
• Strong attention to detail and ability to follow through
• Ability to deal with last-minute changes and deadlines
• Ability to both take direction and self-initiative
• Professional demeanor towards clients and co-workers
• Ability to maintain flexibility in schedule
• Public assembly and fire/building codes knowledge
• Facility/patron risk assessment ability
• Strong verbal communication skills
• Ability to manage multiple tasks
• Ability to innovate as needed with current processes to make events department more efficient
• Maintain a calm and courteous professional demeanor under pressure
• Experience in crowd control, security, hospitality, food service, and other aspects of public assembly
• Volunteer relations skills
• First Aid/ CPR Certified by Red Cross of California and kept current
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Employee Signature: Date:

Manager Signature: Date:

Powered by JazzHR

JGmgM7538M