What are the responsibilities and job description for the Veterinary Receptionist position at Lund Equine?
Fast paced, equine veterinary practice in the Billings, MT area, seeking dedicated veterinary receptionist to work full time, Monday through Friday 8:00am to 4:00pm.
We are a small, exclusively equine veterinary clinic and surgery center focusing on orthopedics & sports medicine. We foster a team-oriented environment with a strong emphasis on delivering excellent patient care and customer service.
Candidates need to be personable, enthusiastic, self-motivated, and eager to learn.
The veterinary receptionist is the front-line representative of the clinic, initiating the process of establishing relationships with our clients, both in person and over the phone. As a receptionist, you will be the first point of contact for the clinic. Ultimately, a receptionist’s duties and responsibilities are to provide excellent customer service to our clients and execute all administrative tasks to the highest quality standards.
Competitive wages and benefits package offered including paid vacation, health care plan options, & employee discounts. Pre-employment drug screening required.
Pay: Depending on experience
Qualifications
- Prefer 1 year reception experience
- Self-motivated
- Ability to convey calm and collected demeanor with emergencies, and deal with them in a timely and effective manner, while streamlining office operations
- Multitasking and stress management skills are essential for this position
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree
- Computer skills including Microsoft Office Suite & Adobe Reader
- Able to learn basic veterinary medical terminology
Responsibilities
- Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments
- Monitors client waiting area to ensure cleanliness
- Documents and maintains client information, service data and other pertinent information within business operations software
- Answers telephones and emails, correspondence, updates clients financial records and processes clients invoices
- Perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations
- Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately
- Perform cashier duties; process refunds, returns and credits as needed
- Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed
- Input data to practice management software to check patients in; make simple postings to client records
- Receive and distribute incoming mail; and process outgoing mail (including lab shipments)
- Handles incoming and outgoing e-mail
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions
- Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software
Job Type: Full-time
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- receptionist: 1 year (Required)
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person