What are the responsibilities and job description for the Administrative Assistant position at Luna & Associates?
We are seeking a highly organized and proactive Immigration Administrative Assistant to support our legal team in a fast-paced immigration law office. The ideal candidate will demonstrate professionalism, strong communication skills, and the ability to manage multiple priorities efficiently. This role requires initiative, attention to detail, and the capacity to meet tight deadlines while providing excellent client service.
Key Responsibilities
- Manage and coordinate calendars for attorneys and paralegals
- Schedule, confirm, and follow up on client appointments
- Maintain and organize case files in accordance with office protocols
- Receive, open, review, and distribute correspondence from agencies such as USCIS, NVC, EOIR, and other government entities
- Communicate with clients regarding case updates, document requests, and appointments
- Answer incoming calls and provide exceptional customer service to prospective and current clients
- Prepare client intakes and supporting documentation for attorney consultations
- Provide general administrative and clerical support as needed
Qualifications
- Bachelor’s degree or equivalent work experience
- Strong interpersonal, customer service, and communication skills
- Excellent organizational skills with the ability to multitask and prioritize effectively
- Ability to work independently and meet deadlines in a dynamic environment
- Bilingual proficiency in English and Spanish (written and verbal) required
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)