What are the responsibilities and job description for the Rental Desk Clerk position at LUMS AUTO CENTER INC?
Rental Desk Clerk
We are looking for a friendly, dependable, community-oriented Rental Desk Clerk to join our team. This position is the welcoming face of our rental department, helping customers with rental vehicles, answering questions, completing rental paperwork, processing payments, and keeping the rental area organized and inviting.
This position also helps create a great experience for everyone who walks through our doors by keeping our coffee and snack bars stocked, clean, and ready for customers and employees. If you are someone who enjoys helping people, stays organized, takes pride in a clean and welcoming environment, and can keep the coffee flowing, we want to meet you!
To be successful as a Rental Desk Clerk, you will be fun, loyal, empathetic, professional, and personable, with a genuine passion for great customer service.
Rental Desk Clerk Responsibilities:
- Greet customers and provide friendly, professional service.
- Assist customers with rental vehicle check-in and check-out.
- Complete rental agreements, paperwork, and required documentation accurately.
- Explain rental terms, policies, vehicle features, and basic rental procedures to customers.
- Answer incoming calls and assist customers with rental questions.
- Process rental payments and maintain accurate transaction records.
- Inspect rental vehicles with customers and document vehicle condition as required.
- Coordinate rental vehicle availability and communicate with dealership team members as needed.
- Maintain accurate rental records and update information in company systems.
- Ensure the rental desk and customer area remain clean, organized, and welcoming.
- Keep coffee stations stocked, clean, and ready throughout the day.
- Stock and tidy customer coffee and snack bars, including monitoring supplies and replenishing items as needed.
- Maintain an adequate supply of coffee, cups, condiments, snacks, and other customer amenities.
- Notify the appropriate team member when supplies need to be ordered or replenished.
- Assist with keeping common customer areas neat and presentable.
- Adhere to all company policies, procedures, and safety standards.
- Perform other duties and assist with other dealership needs as assigned.
Benefits:
- No Cost, No Debt College Degree®
- Health insurance (Employer currently pays 90% of premium for employee)
- Dental insurance
- Vision insurance
- 401(k) (after one year of employment)
- Employee Discounts
- Paid Time Off/Holidays
- Holiday Savings Plan
- Employee Demo Program
- Employer Donation Matching
- Employee Referral Program
Salary: $18.00–$22.00 per hour
Schedule:
- Full Time
- Day shift
- Monday through Friday
Work Location: In person
Qualifications:Rental Desk Clerk Requirements:
- Friendly, positive, and professional demeanor.
- Strong customer service and communication skills.
- Excellent phone and interpersonal skills.
- Ability to stay organized while handling multiple customers and tasks.
- Ability to work independently and as part of a team.
- Dependable and attentive to detail.
- Comfortable handling cash and customer payments.
- Ability to learn and accurately follow rental procedures and company policies.
- Basic computer skills and ability to learn dealership software and systems.
- Ability to maintain a clean, organized, and welcoming customer environment.
- Ability to regularly stand, walk, bend, reach, and lift or carry supplies as needed.
- Valid driver's license with an acceptable driving record.
Education:
- High school diploma or GED preferred.
Experience:
- Customer service experience preferred.
- Rental, automotive, hospitality, or dealership experience is a plus.
Take a U-Turn from the usual and apply today!
Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18 - $22