Manager - OSP Process

The OSP Process Manager will support the Director-Program Management. This position will require a combination of workflow documentation and configuration experience, OSP Engineering and Construction technical and operational aptitude, and Site Tracker expertise. The successful candidate will have program management job experience, as well as an understanding of Site Tracker, project management, process governance, and knowledge of OSP construction and engineering operations.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

Essential Functions

• Configuration of workflow templates and objects in Site Tracker.
• Liaison with PMO and IT on prioritizing and processing Site Tracker enhancement requests.
• Ensure processes are implemented based on strategic guidance.
• Ability to lead cross functional teams in the analysis, creation, and implementation of OSP process documentation, implementation and improvements.
• Maintain communication with various departments to improve organizational dynamics.
• Monitor and evaluate the success of strategies over time.
• Ensure quality assurance for new processes.
• Create progress and feedback reports for senior executives.
• Identify and champion the selection of process improvement activities.
• Serve as liaison between all OSP departments and other functional groups.
• Deliver training for new processes.
• Create and maintain documentation library of operational guidelines and process changes.

Knowledge, Skills, and Abilities Required

• Education: Bachelor’s degree (Required), Lean Six Sigma Black Belt Certificate (preferred).
• Experience: Minimum of 10 years’ experience in project/process management with a desire to have OSP Engineering and Construction experience within the telecommunications industry. Database experience with Site Tracker, Salesforce, and MS Office knowledge.  Knowledge and experience with telecommunications network technologies, protocols, and operations.
• Key Competencies: Knowledge and experience in working within a high degree of change environment.  Strong oral and written communication skills, including presentation skills.  Ability to build relationships internally and externally. Self-starter and ability to work alone.  A track record of getting positive results.  Strong organizational skills.  Experience in driving improvement initiatives & delivering business benefits.     

Physical Requirements

• Frequently operates computer, keyboard, and related peripherals.
• Frequent travel to construction sites – standing, walking, & safely navigating in all weather.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.