What are the responsibilities and job description for the Front Desk Agent position at Luminous Hotel Management LLC?
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
- Competitive pay
- Flexible scheduling
- Supportive team environment
- Opportunity for advancement
Responsibilities:
- Greet and assist guests during arrival and departure
- Process payments and issue room keys
- Respond promptly to guest questions and concerns
- Coordinate with housekeeping and maintenance
- Maintain accurate reservation records
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
Hampton Inn Stow is a mid-scale hospitality property operating under the Hilton-branded Hampton by Hilton portfolio, serving both business and leisure travelers in the Akron-Cleveland region of northeast Ohio. The hotel offers a range of guest-focused amenities including complimentary hot breakfast, free high-speed Wi-Fi, an indoor pool, fitness center, business center, and meeting facilities, catering to comfort, convenience, and productivity. Strategically located near major state routes and within easy reach of local attractions such as Cuyahoga Valley National Park, Blossom Music Center, and nearby universities, the property provides accessible lodging for corporate guests, families, and tourists alike. With spacious guest rooms and services designed to enhance guest satisfaction and repeat stays, Hampton Inn Stow reflects the reliable standards of the Hampton brand in the competitive limited-service hotel segment.