Front Desk Agent

Pay: $14.00 - $16.00 per hour

Job description:

Job Title: Front Desk Agent (Weekend Specialist)

Location: Cambria Hotel Akron-Canton Hotel

Position Type: Part-Time / Semi-Full Time (25–30 hours per week)

Compensation: $14.00 – $16.00 per hour (Based on Experience)

The Role: You Are the Face of Our Brand

Are you the kind of person who naturally greets the world with a smile? Do you thrive on making someone’s day just a little bit easier? We are looking for a Customer-Centric Front Desk Agent to be the heartbeat of our lobby.

In this role, you aren’t just "checking people in"—you are the primary point of contact, the local expert, and the professional problem-solver who ensures every guest feels like a VIP from the moment they walk through our doors.

What You’ll Be Doing

• The Warm Welcome: Managing guest check-ins and check-outs with efficiency and a genuine personality.
• The Switchboard Maestro: Handling incoming calls, reservations, and inquiries with clarity and professionalism.
• The Problem Solver: Addressing guest concerns with empathy and a "can-do" attitude to find immediate solutions.
• The Information Hub: Providing accurate information about our services, local attractions, and dining recommendations.
• The Detail Specialist: Maintaining a tidy workspace and ensuring all guest billing and administrative tasks are accurate.

Schedule Requirements

We are looking for consistency and reliability. Please review the shift requirements before applying:

• Weekly Hours: 25–30 hours per week.
• Primary Shift: 7:00 AM – 3:00 PM.
• Flexibility: Occasional 3:00 PM – 11:00 PM shifts as needed.
• Weekends: Must be available to work every weekend. (This is where the magic happens!)

Who You Are

• Experience: Previous experience in hospitality, retail, or customer service is preferred, but your attitude is what matters most.
• Communication: You speak clearly, write professionally, and listen actively.
• Tech-Savvy: Comfortable navigating basic computer systems and reservation software.
• Composed: You stay cool, calm, and collected, even when the lobby gets busy.
• Reliable: You understand that "on time" means "ready to work."

Why Join Us?

• A professional, supportive work environment.
• Competitive hourly pay with growth potential.
• The opportunity to be the hero of a guest's travel story every single day.

If you’re ready to bring your energy and expertise to our front desk, we’d love to meet you! Please submit your resume and a brief note telling us why you’re a great fit for a customer-facing role.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits:

• Employee discount

Work Location: In person