What are the responsibilities and job description for the Customer Service Specialist position at Lumina Studio?
About LMN Studio
LMN Studio is a dynamic marketing agency that fuses creativity with strategic insight to elevate local brands. Founded in 2025, the studio specializes in crafting bold and localized campaigns. With a team-driven approach grounded in curiosity and innovation, LMN builds long-term partnerships that transform brands into lasting, unforgettable experiences.
Job Summary
We are seeking a friendly and motivated Customer Service Specialist to support customers, answer questions, provide product and service information, and create positive customer experiences. This entry-level opportunity is ideal for someone who enjoys working with people, solving routine concerns, building relationships, and developing valuable customer service and professional skills.
Responsibilities
- Assist customers with questions regarding products and services.
- Provide friendly, professional, and timely customer assistance.
- Listen carefully to customer needs and identify appropriate solutions.
- Explain product and service information clearly and accurately.
- Address routine customer questions, requests, and concerns.
- Follow up with customers to ensure a positive experience.
- Support customer satisfaction, retention, and relationship-building initiatives.
- Assist with customer outreach and promotional activities.
- Maintain organized records of customer interactions and follow-ups.
- Communicate customer feedback and recurring concerns to team members.
- Collaborate with colleagues to support daily customer service goals.
- Represent the company professionally during all customer interactions.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication and active listening skills.
- Friendly, patient, and professional demeanor.
- Customer-focused attitude and positive approach.
- Strong problem-solving and interpersonal skills.
- Excellent organizational and time management abilities.
- Comfortable interacting with customers in person and by phone.
- Reliable, adaptable, and motivated to learn.
- Previous customer service, sales, retail, hospitality, or support experience is a plus but not required.
Join us to be part of a vibrant team dedicated to delivering exceptional service while honing your administrative expertise! This role offers valuable experience in customer support, office management, and technical proficiency—all within a supportive work environment committed to your growth.
Pay: $3,982.81 - $4,796.50 per month
Work Location: In person
Salary : $3,983 - $4,797