What are the responsibilities and job description for the Front Desk/Sales Associate position at Lumin LASH Riverstone?
About LuminLASH
LuminLASH is a premier lash extension studio in Missouri City/Sugar Land. We're known for our exceptional client experience and certified lash artists. As we continue to grow, we’re looking for a highly motivated, sales-driven team member to be the face and voice of our studio.
Job Summary
We’re looking for an energetic and sales-oriented Front Desk & Sales Coordinator to manage the full client experience from first contact to checkout and beyond.
This role is not just administrative, it is a revenue-generating position responsible for driving bookings, converting leads, and maximizing client lifetime value through proactive outreach, follow-ups, and upselling.
Key ResponsibilitiesClient Experience & Operations
- Greet clients warmly and create a premium, welcoming atmosphere
- Manage front desk operations, check-ins/outs, and payment processing
- Schedule appointments and optimize the booking calendar
- Answer calls, texts, and online inquiries promptly and professionally
Sales & Revenue Generation (Core Focus)
- Actively promote memberships, packages, and high-value services
- Upsell services, upgrades, and retail products at every opportunity
- Educate clients on services to increase ticket size and retention
- Track daily, weekly, and monthly sales KPIs
Proactive Outreach & Lead Conversion
- Proactively call, text, and follow up with leads and past clients to drive bookings
- Re-engage inactive clients and convert them into repeat customers
- Follow up with new clients after their first visit to secure rebooking
- Execute outbound campaigns (promotions, last-minute openings, membership offers)
- Maintain and update client notes to personalize future sales conversations
Growth & Retention
- Drive rebooking before clients leave the studio
- Support marketing efforts by contacting targeted client segments
- Encourage reviews and referrals from satisfied clients
- Help fill slow days through outbound outreach and promotions
What We're Looking ForRequired
- 1 years of customer service, sales, or front desk experience
- Strong communication skills (phone, text, in-person)
- Comfortable with sales targets and performance metrics
- Confident making outbound calls and initiating conversations
- Tech-savvy and quick to learn booking systems
- Professional appearance and demeanor
- Reliable transportation and punctuality
Preferred
- Experience in beauty, salon, spa, or wellness industry
- Sales or commission-based experience
- Familiarity with Vagaro or similar systems
- Bilingual (English/Spanish)
Personality Traits
- Outgoing and confident communicator
- Sales-driven and results-oriented
- Organized and detail-focused
- Proactive and self-motivated
- Positive, team-oriented attitude
What We OfferCompensation
- Competitive hourly base
- Commissions on memberships, services, and retail sales
- Performance-based bonuses tied to revenue and bookings
Job Type: Contract
Pay: $9.50 - $10.50 per hour
Application Question(s):
- Are you 18 years old or older?
Education:
- High school or equivalent (Required)
Experience:
- Spa/Salon: 1 year (Required)
- Front desk: 1 year (Required)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Missouri City, TX 77459 (Required)
Work Location: In person
Salary : $10 - $11