What are the responsibilities and job description for the Senior Voice / VOIP Engineer position at Lumiere Systems?
We are seeking a senior-level Voice/VoIP Engineer with strong SIP fundamentals and the ability to independently design, troubleshoot, and support large-scale voice platforms.
Key Responsibilities
Key Responsibilities
- Design and support SIP-based voice and VoIP solutions, including call center and IVR use cases
- Troubleshoot SIP signaling, media flows, and complex voice issues across systems
- Translate business requirements into technical voice and integration designs
- Operate with a high degree of autonomy, owning technical decisions and outcomes
- Collaborate closely with engineering teams during design, escalation, and certification efforts
- Strong hands-on expertise with SIP protocols, signaling, and media troubleshooting
- Solid Linux proficiency, including CLI-based system support and diagnostics
- Experience with VoIP platforms such as PBX systems, SIP trunking, or service provider voice environments
- Systems-level problem-solving skills across multiple components and technologies
- Basic scripting experience to support automation and operational efficiency
- SBC's: Ribbon, Audiocodes. (e.g., Oracle/Acme Packet or comparable platforms)
- BroadWorks or similar carrier-grade voice platforms
- Exposure to Cisco voice technologies
- Experience supporting large-scale, multi-region or multi-country voice deployments