Project Manager, Healthcare Operations (PMP)

The Project Manager, Healthcare Operations leads and executes a portfolio of high-impact projects designed to streamline business processes, enhance operational efficiency, and advance the organization’s long-term strategic priorities. This role partners cross-functionally across the enterprise to drive alignment, ensure disciplined execution, and deliver measurable business value.

About the Role

This role involves leading and managing key operational projects to ensure alignment with strategic goals and successful project completion.

Responsibilities

Project Planning & Management

• Lead the planning, execution, and successful completion of key operational projects, ensuring alignment with the strategic goal.
• Develop comprehensive project plans, including scope, objectives, timelines, dependency maps, resource requirements, and risk management strategies (including post & pre-mortems).
• Coordinate resources, manage project teams, and track progress to ensure projects are delivered on time and within budget.

Cross-Functional Collaboration

• Act as the primary point of contact for project stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Facilitate cross-departmental cooperation by fostering strong working relationships and managing dependencies across different teams.
• Develop and manage appropriate meeting cadences to include recurring calls with function leaders (individually and/or as a group).

Performance Tracking & Reporting

• Monitor project performance using appropriate metrics.
• Prepare regular status reports, dashboards, and presentations for key stakeholders.
• Identify and escalate potential issues or risks, providing mitigation and corrective strategies.

Process Improvement

• Identify opportunities to improve operational processes and project management practices.
• Support the implementation of best practices and continuous improvement methodologies (such as Lean, Six Sigma) to enhance project outcomes.

Risk & Change Management

• Proactively identify project risks and dependencies and address.
• Lead change management efforts to ensure adoption of new processes, tools, or changes resulting from strategic initiatives.
• Effectively manage all stakeholders to ensure successful implementation & sustainability.

Documentation & Compliance

• Ensure all project-related documentation, such as charters, work plans, status reports, and post-project evaluations, is accurate, up to date, and easily accessible.
• Adhere to company policies, procedures, and compliance standards, ensuring that all projects meet internal and external regulatory requirements.

Qualifications

• Bachelor's degree in business administration or a related field.
• Minimum of 4 years of experience in operations, strategy, business development, M&A, consulting, or project management related positions.
• Proven success in managing large teams and experience with complex projects.

Required Skills

• Strong project management skills, with experience in planning, scheduling, and resource management.
• Ability to travel overnight up to 10% of time.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Experience with complex project in healthcare operations
• Effective communication and interpersonal skills, with experience presenting to senior leadership and the ability to influence without authority.
• Proficiency in project management tools (e.g., Monday.com, MS Project, Asana, Jira, or similar) and data analysis.
• Familiarity with process improvement methodologies such as Lean, Six Sigma is a plus.
• Knowledge of reporting best practices and emerging trends.
• Knowledge of and adherence to company policies and protocols.
• Knowledge of and adherence to HIPAA and safety guidelines.
• Skill in analytics and problem-solving.
• Skill in written and verbal communication.
• Strong attention to detail and problem-solving skills.
• Ability to manage ambiguity and adapt to a fast-paced environment.
• Effective leadership and collaboration across diverse teams.
• Results-driven and focused on delivering high-quality outcomes.
• Strong ability to manage deadlines and expectations.