Liens and Legal - Collection Specialist

Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Job Summary

This position reports directly to the Manager of Liens and Legal and plays a critical role in ensuring timely account updates, collections, and payments. The Collection Specialist provides efficient, high-quality service by adhering to departmental policies and procedures that directly impact patients and business operations.

This role requires exceptional attention to detail, strong organizational skills, and effective communication skills to manage complex account portfolios and funding vendor relationships.

After training this is a fully remote role.  Training will be in San Antonio, TX.

Duties and Responsibilities

Operations (95%)

• Audit receivables for accuracy.
• Ensure compliance with departmental policies, and applicable regulations.
• Work closely with attorneys, case managers, funding partners, and patients to resolve accounts.
• Provide accurate account balance information and payment status updates.
• Demonstrate knowledge of medical terminology and general medical office procedures, including HIPAA regulations.
• Monitor and communicate trends, issues, and changes involving law firms, funding vendors, and collection activities.
• Maintain productivity standards established by the department.
• Accurately document all communications and account activity in accordance with established documentation standards.
• Research and correct data entry errors to ensure account accuracy and clean billing practices.
• Follow up on outstanding balances and collection efforts in a timely and professional manner.
• Maintain confidentiality of patient and account information at all times.
• Perform other duties as assigned.

Additional Responsibilities (5%)

• Complete special projects and other tasks assigned.

Required Knowledge, Skills, and Abilities

• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to identify trends, think strategically, and recommend process improvements.
• Ability to provide constructive feedback and contribute to operational decision-making.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to analyze, organize, and interpret data accurately.
• Ability to exercise sound judgment and resolve issues independently.
• Ability to work effectively both independently and in a team environment.
• Proficiency in using computers, multiple software applications, and dual-screen environments.
• Ability to work onsite or remotely, as business needs require.
• High level of accuracy and attention to detail.
• Experience with Salesforce preferred: knowledge of Salesforce reporting, dashboards, and data management a plus.

Education and Experience

• High School Diploma or equivalent required
• Minimum of two (2) years of experience in collections, accounts receivable, medical billing, healthcare revenue cycle management, or a related field preferred.
• Experience working with attorneys, liens, personal injury accounts, or funding vendors preferred.
• Proficiency in Microsoft Office Suite, including Excel.

Physical Requirements

• Requires the use of standard office equipment, including computers, telephones, copiers, scanners, and fax machines.
• Requires prolonged periods of computer use and data entry.
• Requires the ability to see, hear, speak, read, write, and type.
• Ability to remain stationary for extended periods while performing job duties.

Compensation and Benefits

Lumexa Imaging provides a competitive compensation and benefits program designed to attract, retain, and motivate a high-performing workforce.

Equal Employment Opportunity

Lumexa Imaging is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.

Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
 

Lumexa Imaging is an equal opportunity employer.