Office Assistant (Remote)

Lumen is the trusted network for the AI‐powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‐performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‐ready connectivity, join us today.

The Role

We’re Looking for Someone Who is:

• Customer-focused, approachable, and professional when assisting the public and staff.
• Highly organized with the ability to manage multiple tasks and priorities.
• Detail-oriented to ensure accuracy in processing permits, invoices, and reports.
• Adaptable and flexible when navigating different processes for two cities.
• A strong communicator, both verbally and in writing.

Key Responsibilities:

• Providing information and guidance on permits.
• Processing electronic plan submittals, update permit statuses, and issue fire permits.
• Managing mail distribution, payments, and invoices, including data entry into Tyler Munis.
• Maintaining office supplies and issue traffic disruption or confined entry notices as needed.
• Scheduling public education events, such as station tours and ride-alongs.
• Serving as the first point of contact by answering calls, responding to emails, and assisting walk-in customers.

A Few Reasons You’ll Love Working with Us:

• You will experience new and varied tasks every day, keeping your work engaging and dynamic.
• As part of a Joint Powers Authority (JPA), you will serve and support residents in two vibrant communities.
• Working with multiple City departments and specialized fire service processes, you will gain practical skills that enhance your professional growth.
• You will get hands-on experience with a wide range of software and systems.
• You will have the opportunity to thrive in a collaborative and service-driven team environment, where your contributions are valued.

A Few Challenges You Might Face:

• Working with two cities, you will navigate different workflows and requirements.
• You will manage a high volume of requests while maintaining accuracy.
• Maintaining exceptional customer service as you manage detailed permit and plan processing.
• You will be working in a fast-paced environment with frequent interruptions.

The Ideal Candidate Will Have:

• Strong customer service and communication skills.
• Experience in administrative support or office coordination.
• A comfort working with multiple software systems (such as Accela, Image Trend, DigEPlan, GovQA, Microsoft Office, or Tyler Munis).
• The ability to prioritize tasks and remain accurate under time pressure.
• A flexible, problem-solving mindset with strong attention to detail.

Minimum Qualifications

Education:

• High school graduation or GED equivalent.