What are the responsibilities and job description for the Strategic Account Manager Hybrid Model (remotely & on-site) position at Lufthansa Technik Component Services?
Build partnerships. Drive growth. Take aviation further!
Lead strategic customer accounts, uncover new business opportunities, negotiate impactful deals, and turn customer relationships into long-term success.
Bring your commercial expertise and passion for aviation! Fly with us and take your career to new heights!
Tasks
Your main tasks include, among others:
The ideal Strategic Account Manager must fulfill the following requirements:
Lead strategic customer accounts, uncover new business opportunities, negotiate impactful deals, and turn customer relationships into long-term success.
Bring your commercial expertise and passion for aviation! Fly with us and take your career to new heights!
Tasks
Your main tasks include, among others:
- Act as the primary contractual and commercial interface for assigned key accounts, ensuring delivery of all contractual obligations and maximizing customer value
- Lead account planning sessions with Customer Success, Sales, and Service teams to identify opportunities for upselling, cross-selling, and solution expansion
- Proactively identify and pursue new business opportunities within existing accounts, collaborating closely with the Account Executive and Sales Development Manager
- Monitor account health, customer satisfaction, and performance metrics; develop action plans to address risks and capitalize on growth opportunities
- Initiate and lead improvement projects for products, processes, and customer experience
- All other duties as assigned or required
- Long Disability
- 15-20 Vacation Days
- Family Policy
- Life Insurance
- up to 60 Sick Days
- Flex Holidays
- Healthcare
- 401k plan
- Commuter Benefits
- Flight privileges
- Employee Assistance Program
- Education
- Short Disability
The ideal Strategic Account Manager must fulfill the following requirements:
- Bachelor’s degree required
- Master’s degree (MBA or equivalent) preferred
- 2 - 3 years in aviation, account management, customer service, or sales & marketing required
- Technical/engineering experience is a plus
- Fluency in English language required
- German, Spanish and/or Portuguese language desirable
- Knowledge in aviation MRO, accounting, controlling, financials
- MS Office skills as expert
- Knowledge in SAP, business warehouse, CRM platforms and/or relevant operational systems
- Willingness to travel
- Must possess a valid driver’s license
- Shift work / overtime
- Manage constant time pressure
- Manage high stress levels
- Must possess a legal work permit in the U.S.
- CV/Resume required
- Company will not provide relocation assistance