Laundromat Supervisor P/T

Lucy’s Modern Laundromat: Laundromat Supervisor
Are you a natural leader who takes pride in a spotless environment and exceptional service? We are looking for a Laundromat Shift Supervisor to lead our team and oversee daily operations at our modern facility. You will be the point person for our attendants, ensuring our high standards for cleanliness, "Fluff & Fold" quality, and customer H.E.A.R.T. are met every single shift.

As the Supervisor, you aren't just watching the clock; you are the guardian of the customer experience. You will oversee a team operating between 4:00 AM and 11:00 PM, ensuring that all staff—especially new hires—are supported during our busiest weekend windows. All new hires must be available weekends as they will be scheduled at least one weekend shift per week.

Responsibilities (not limited to the below):

• Team Leadership: Oversee attendants to ensure they are maintaining a cheerful demeanor and educating customers on machine operations.
• Operational Oversight: Monitor the intake and processing of "Fluff & Fold" orders to ensure policy compliance and quality control.
• Quality Assurance: Use company checklists to audit the cleanliness of machines and facilities; ensure proactive safety measures (spill cleanup) are handled immediately.
• Maintenance Liaison: Act as the first line of defense for mechanical issues, troubleshooting where possible and communicating urgent repairs to Management.
• Training & Support: Assist in the onboarding of new hires, specifically during the required Saturday/Sunday shifts.
• Conflict Resolution: Step in to handle high-pressure situations or customer concerns using our H.E.A.R.T. framework.

Requirements:

• Experience: Proven experience in a supervisory or lead role, preferably in retail, hospitality, or service industries.
• Availability: Must be able to work a flexible schedule across our 4:00 AM – 11:00 PM window, including mandatory weekend oversight.
• Physical Stamina: Ability to stand for 8 hours, lift up to 50 lbs, and maneuver laundry carts weighing up to 100 lbs.
• Communication: Exceptional verbal and written communication skills for relaying info to both staff and upper management.
• Attributes: High attention to detail, a "lead by example" work ethic, and the ability to maintain objectivity under pressure.

VALUES

We don't just help customers while they wash their clothes; we serve our community. We expect our Supervisors to embody:

• Do the Right Thing: Lead with integrity, even when it’s inconvenient.
• Seek The Truth: Investigate root causes of issues rather than just fixing the surface.
• Speed & Results: Drive efficiency without sacrificing the quality of the "bigger picture."
• H.E.A.R.T.: Lead your team to H*ear, Empathize, Apologize, Recover, and T*hank our guests.

Pay: $18.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid training

Work Location: In person

Salary : $18