HR Head

Role: HR Head

Base: United States (New Jersey & Manhattan)

About Luckin

Luckin Coffee (OTC: LKNCY) is the pioneer of a technology-driven new retail model to provide coffee and other products of high quality, high affordability, and high convenience to our customers. Our mission is to be part of everyone’s everyday life, starting with coffee.

Our online-offline model is built upon our mobile and store networks. Our mobile app and presence on other third-party platforms cover the entire customer purchase process, offering our customers a 100% cashier-less environment. This enhances our customer experience, improves our operating efficiency, and allows us to stay connected with our customers and engage with them anytime, anywhere.

For more Information, please refer to our website: https://www.luckincoffee.com/.

Position Overview

Luckin HQ is seeking an experienced and motivated candidate with 8 years of human resources experiences and also at least 5 years of working experience in the related field such as F&B and retail industry, and also familiar with company and store employee management. The position will play a key role in local corporate team building, HR system construction, and full-cycle local HR management, as well as leveraging local resources such as local legal advice and industry associations.

This full-time position will report to the General Manager of U.S. Business Division. This is an excellent opportunity to join Luckin’s expanding U.S. team and work in a fast-paced, dynamic environment.

For more Information, please refer to our website: https://www.luckincoffee.us/.

Job Details

• Spearhead the establishment and leadership of the human resources team, focusing on the construction and implementation of a human resources management mechanism to support business growth, including but not limited to recruitment, talent management, C&B, performance management, talent development and corporate culture.
• Oversee employee relations and ensure full employment compliance while developing and implementing HR policies and procedures in line with company objectives and applicable laws and regulations.
• Lead workforce planning and labor cost management initiatives, including crew labor management and productivity fulfillment.
• Develop localized workforce strategies, including staffing models (e.g. ratio of full-time and part-time employees in a single store) and employment structures, aligned with market conditions and business needs.
• Lead diversity and inclusivity initiatives, fostering a work environment that prioritizes diversity and promotes an inclusive atmosphere conducive to equal opportunities.
• Assume responsibility for administrative tasks including budgeting for operational expenses, managing fixed assets, office supplies, and overseeing administrative functions.

Requirements

Must-have:

• Bachelor’s Degree, Post Graduate Diploma, Professional Degree.
• Over 8 years of working experience, with at least 5 years of working experience in F&B or related field.
• Ability to work in a fast-paced, dynamic environment, with a strong sense of responsibility, adaptability to change, and a willingness to embrace new ideas and challenges.
• Strong cross-functional collaboration and team leadership skills.
• Good communication skills and strong learning ability.
• Able to accept travel arrangements.

Nice-to-have

• Proficiency in Mandarin and/or Cantonese is preferred.
• Proven experience supporting or working with Chinese brands/China-headquartered companies (including companies in Hongkong, Taiwan etc.).
• Demonstrated experience in building HR systems, processes, or teams from 0 to 1 in a fast-growing or new market environment.