What are the responsibilities and job description for the Order Management Specialist position at Lucifer Lighting Company?
Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the world’s most beautiful spaces.
Position Summary: Are you a natural connector who thrives in a fast-paced environment? In this pivotal role, you’ll serve as the heartbeat between Planning, Production, Customer Service, and Engineering — ensuring customer orders move seamlessly from confirmation to delivery. With a sharp eye for detail and a proactive mindset, you’ll drive communication, reduce friction in the order process, and enhance the experience for all stakeholders involved.
Key Responsibilities:
- Act as the primary point of contact for internal teams once a sales order is confirmed, ensuring clear communication and alignment across departments.
- Serve as a strategic liaison between customers and internal teams to resolve order-related issues, including status updates, expediting requests, shipping requirements, and prioritization.
- Review and validate incoming orders for accuracy, compatibility, and completeness — collecting all necessary project details and ensuring timely, accurate order entry.
- Monitor order performance from initial commitment through material availability, identifying and resolving any gaps that could impact delivery.
- Manage order backlog and aging, flagging critical issues early and driving proactive, solution-oriented communication with Project Managers.
- Support forecast order management by collaborating with Supply Chain and Project Managers to stay ahead of customer needs and timelines.
Qualifications:
What You Bring:
- Associate’s Degree in a relevant field (Bachelor’s Degree preferred)
- At least 1 year of hands-on experience in a similar role
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office, especially Excel
- Keen attention to detail with solid math and organizational skills
- Exceptional communication skills, both written and verbal
- Technical curiosity and the ability to understand and articulate product details
- Legal authorization to work in the United States
Working Environment:
- Smoke free workplace
- Collaborative, supportive team environment
Lucifer Lighting Company is an equal opportunity employer.