What are the responsibilities and job description for the Professional Services Consultant position at lucidsoftware?
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
Responsibilities:
- Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
- Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
- Contribute unique insights and experiences with customers to enhance Lucid’s value story
- Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
- Develop and maintain expertise in Lucid’s products
- Contribute to innovating on and developing new and existing service offerings
- Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements
- 3-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
- BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
- Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
- Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
- The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success.
- A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
- A passion for helping others become wildly successful at achieving their business objectives
- Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results.
- Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers
- Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
- Experience with large rollouts of productivity / collaboration software
- Experience working in similar SaaS organizations delivering collaboration tools
- Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
- Experience working in change management, process management, and/or enterprise architecture
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