What are the responsibilities and job description for the Professional Services Consultant position at lucidsoftware?
Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft.
The Professional Services Consultant acts as a trusted advisor and delivery lead within Lucid's Professional Services organization, engaging directly with enterprise accounts to maximize their investment in the Lucid Visual Collaboration Suite. This individual sits at the intersection of business strategy and technical execution, translating complex, ambiguous enterprise challenges into clear, visual strategic roadmaps. On a day-to-day basis, they collaborate closely with enterprise buyers, IT stakeholders, and internal product teams to map out strategic processes, optimize software delivery lifecycles, drive organizational agility, and more. The business impact of this role is direct and measurable: accelerating product adoption, securing high renewals, and unlocking new revenue opportunities within strategic accounts.
Key Responsibilities
- Partner with Fortune 500 stakeholders to design and execute customized consulting engagements that translate complex organizational outcomes into high-value visual outputs.
- Guide enterprise clients through how to leverage Lucid to accomplish their transformation outcomes, developing Lucid solutions and enablement programs to achieve those results.
- Facilitate executive-level workshops focused on large-scale digital transformations, AI / Process Transformation and corporate change management.
- Analyze ambiguous business environments to uncover latent customer friction points and prescribe structured, visual solutions.
- Extract field insights and systemic customer feedback to influence Lucid's core product roadmap and scale internal Professional Services methodologies.
- Advocate for Lucid's Professional Services brand by translating successful client outcomes into public-facing case studies and presenting at industry events.
Requirements
- 5 years of experience in a highly consultative, customer-facing role (Professional Services, Management Consulting, or Enterprise SaaS Solutions).
- Demonstrated understanding of artificial intelligence, process management, or enterprise architecture.
- Foundational exposure to enterprise architecture concepts, cloud environments (AWS, Azure, or GCP), or infrastructure visualization.
- Proven track record of managing and presenting to Director, VP, and C-suite enterprise stakeholders.
- Experience transforming highly chaotic, ambiguous enterprise environments into structured project deliverables.
- This position is hybrid, combining remote work with in-person collaboration at our South Jordan, UT office two days per week (Tuesday and Thursday).
Preferred Qualifications
- Master’s degree in a technical, business, or related analytical field.
- Prior experience in a direct engineering, R&D, or software development role before transitioning to consulting.
- Technical certifications in cloud platforms (e.g., AWS Certified Cloud Practitioner), enterprise architecture frameworks (e.g., TOGAF), process management, or Project management.
- Experience leading massive, global software rollouts of productivity, collaboration, or enterprise-grade SaaS platforms.
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